Avoid at all costs Avoid We booked a 7seater via WiseCars to be picked up from a hotel in Puerto Morelos, Mexico and the booking was an Avis Car. On arrival at the hotel to pick up, we were told that Avis only delivers cars to hotel guests. I could still have a car as a non hotel guest but at more than double the booked price. WiseCars ultimately said they will discuss with their supplier, returned the £21 fee that they had taken upfront and left me to sort my own car hire out - left me and my family in a mess. We could not get a car hire last minute and those last few days of our holiday turned into hell and expensive due to taxi rates in that part of Mexico are outrageous. Thank you WiseCars!

Probably the best rental car company I… Probably the best rental car company I have ever rented from. Everything is very clear and what is presently surprising is the fact the emails and calls are answered very quickly. They are at the end of the phone which in 2024 I find great, more companies need to quickly go back to a more traditional customer service because the human touch cannot be replaced by automation. I would definitely use again and recommend without hesitation. Thank you!

Maryna is Why Wisecar is Great to work through Maryna understood our problem. Even though the destination error was our fault, Maryna went out of her way to make the necessary changes. She also made sure the pick-up and drop- off times were correct. Those times also required changes. The arrival & departure dates stayed the same and Maryna made sure our car times matched. I usually do not like Nor use 3rd party to schedule stuff. But Wisecar & Maryna are an exception

Thanks Hazel alert me ahead of time Hazel was very understanding. Due to our flight change, we have to look at options because we will arrive when they are closed. Thanks Hazel for letting me know we would have to wait until 6am to pick up the car. We would have assumed we could get the car around midnight or a little after. I am glad to know ahead of time, so we can look at options.

I needed to change the details of the… I needed to change the details of the car rental booking and Anette from WISECARS Customers Service has been very efficient and pleasant. She has responded quickly and everytime with an appropriate solution. I strongly recommand WISECARS and if you happen to talk to Anette, feel confident about your problem to be quickly solved.