AVOID AVOID Just go to the car companies direct to save yourself the tripwires and end up without a vehicle and stranded in a foreign country. My partner and I was away on a work trip in LA. We found Wisecars via Kayak, purchased a rental car at a stated price of around $500. Upon turning up to fox car rental at LAX we’re told we needed to pay for additional insurance to the value of around $1300 total in order to drive in California. Such an increase was a surprise possibly avoided if we went direct to a rental company. Next was having the ability to pay this additional amount. I had on my person cash and my debit card. These were not accepted as I needed a credit card. So that was that. I was not refunded the money, even when the gentleman behind the desk at Fox advised me to contact my bank and dispute the payment. In the end my partner had to get a new policy with her credit card via fox, as we were stranded. I may be ignorant to renting vehicles as I do not do this very often. But I feel like Wisecars is a middle man you can do without. I ran into additional fee’s and T&Cs that took my money without ultimately receiving what I paid for. My advice is to avoid this, go direct and do not fall for the stated cheap price they temp you in with.

Brilliant site for car hire Brilliant site for car hire. Easy to navigate and very competitive prices. If you need support/ questions answered they are quick and efficient with their responses. Had a query today, raised a support ticket and had a reply back from Anette within 15 minutes which fully answered my query.

Customer Finds All-Electric Vehicle Very Good Rental Price I found for rental at a very reasonable price the all-electric vehicle which I had been seeking. Customer support person -- Hazel -- with whom I spoke provided great and courteous service my updating my reservation record per my request.

Probably the best rental car company I… Probably the best rental car company I have ever rented from. Everything is very clear and what is presently surprising is the fact the emails and calls are answered very quickly. They are at the end of the phone which in 2024 I find great, more companies need to quickly go back to a more traditional customer service because the human touch cannot be replaced by automation. I would definitely use again and recommend without hesitation. Thank you!

Customer Service (Amanda) was…phonomenal Customer Service (Amanda) was outstanding! I was under the impression that I would need to bring the credit Card I made the reservation with to the Car Rental. Said card had been misplaced and a replacement not yet in my possession. Was afraid I would have to make a new reservation (original was made in December and included a "deal"). Panic mode had set in. Amanda assured me that the Car Rental had no knowledge of what card I had used for the reservation, and my Visa card would suffice. Insert huge audible sigh of relief. A morning of searching and worrying resolved in one simple phone call and Amanda's calmness. I will know more about the actual rental tomorrow, but definitely impressed with Customer Service.