SELF Check-out - NO WAY! Again - another store that has mostly NO cashiers. Why? because they are FORCING their CUSTOMERS to check themselves out!!! I have a job! I don't get benefits from Lowes, a reduction in price, not one benefit for the customer for checking ourselves out! So, it's back to ordering online for stuff I would normally get from Lowes now too. As for wood, paint, etc. I will pay higher prices from the small "mom & pop" shops before checking myself out at another store!

Didn't get the stove I wanted and the… Didn't get the stove I wanted and the dryer didn't work. Have to go to the store to get a refund and reorder after the dryer that was delivered didn't work I will get the refund but will go elsewhere. Terrible how they treat cash paying customers who purchased 3 major appliances at once. NEVER AGAIN!!! Wanted me to pay and reorder another dryer before the damaged one was picked up and when I said no they instructed me to wait until damaged one was returned to the store and go in for refund then reorder. Don't deal with Lowes with major appliances!!!

Refused to provide a Proof of Delivery… Refused to provide a Proof of Delivery for an item that was charged but not delivered. Item was never received but canceled. They charged my card and but did not cancel purchase. Citi Credit Card will also not request "Proof of Delivery" and I either pay or my credit will be trashed, $2723.00 is what I am being forced to pay. NEVER SHOP AT LOWES, FERGERSON'S IS A BETTER OPTION. Stay away from Citi Credit Cards also

Lack of and poor customer service. Wanted to know if a particular light was available. Finally got an employee to try and find out. He went to get a ladder and we are standing there waiting and see him come back to a computer with another customer. He looked over at us and never came to say anything to us. We left. It's sad these days you can't get anyone to assist or help in any way. If it's not on the shelf to pick up it's just too bad and if it is available you have to check yourself out!!!!

What made my experience great was the… What made my experience great was the two gentlemen who came to deliver my Maytag 3 door refrigerator. Yunior Gestz and his team mate delivery driver was 100% professional and the team work displayed during the delivery was refreshing to see. Lowes was a great choice for us no issues and 1st class delivery treatment we know who has our bussiness for big ticket items its definitely Lowes. We give the experience as a whole a 10Plus across the board. Wonderful work gentlemen. Thank you