We only started using their system and… We only started using their system and they have removed patient data, demographics,clinical notes,billing and appointments. The customer service has been non existent. Reading these reviews is making me think that I am going to look to get out before I get in any deeper. Seems to be a good program. The foundation is there but the customer service is just not there. Empty promises. Only work during the week. Ridiculous too hard to reach. They mess up the accounts with no plan to correct. Not professional

If I can save just 1 clinic from this nightmare company! I had purchased a retiring Docs clinic who was using DrChrono. Part of the agreement when purchasing the clinic was that I had to finish his contract that had approximately 6 months left on it. I called DrChrono and explained that I dont us their software and would just like to finish paying out the ritiring docs contract. They would not allow me access to the patient files in order to upload them to my EHR unless I signed an assignment agreement with them which I reluctantly signed. The staff at DRChrono was fully aware of the situation and that I did not use their software and had no plans whatsoever to use their software after the remaining contract was fulfilled. Well, the 6 months passed and DRChrono renewed my agreement for another year. I called to let them know that there had been a mistake and that it was well known to the staff that I don't use their software, never have and that I was only finishing out the retiring doctors contract. They took this matter to their managers who gave absolutely zero cares. They explained that it is in the fine details of the contract and that I had not sent in written notice. They did not care whether or not I told them over the phone, even though they told me they had recordings of the call. They did not care that I don't use, nor never have used their software because its states in the fine details (which I was never provided) that they require a 30 or 60 day written notice of cancellation. They explained that they had the legal right to hold me to the agreement that I signed. I asked them if they thought it was morally right to force me to pay for a product that I dont use and their response was that I had signed the contract, and they were going to hold me to the contract regardless of whether or not I had ever used their product. So, now Im stuck paying this terrible company over $3,000 for absolutely NOTHING! I emailed back and forth with the people for days if not weeks. They dont care about anything other than taking as much money as possible from you! Learn from my lesson, RUN from this company. They are absolutely terrible!

I am writing a review for Dr. Chronos If I can rate them less than one I star I would. We have had all similar problems as everyone is stating here. Customer service is absolutely awful taking out tickets never answering emails because they all probably work from home. How can you run a business without having open communication with your clients. There is no empathy or communication in working with businesses. This is our way of getting paid. It should not have to be so hard. Multiple mistakes and no accountability. I’d like to know if anyone on here has consulted an attorney for consult regarding these issues. This is obviously a huge problem that goes unanswered and definitely not fixed. Our business suffered greatly.

Buyer beware The actual product does not measure up to marketing promises. Migrating patient data over was a nightmare, and there were significant extra costs that were not mentioned up front. Getting EPCS set up had several bugs, resulting in days of prescription delays and a return to writing Rx's for all my patients. The product is not worth the cost.

This company is impossible to reach This company is impossible to reach. I needed to add another provider account. Two months ago, I reached out via email no response. Called customer service, no answer, left a message but never returned our call. Put in a ticket, sent a text no answer.