Very poor service. Not happy with this company. I paid additional for UPS shipping and they decided to send it USPS without my authorization. USPS does not deliver to my physical address, hence my UPS choice. They changed service without my authorization and by doing so, Caused me to not receive my battery. When your battery craps out, it tends to be an urgent replacement. things like this cannot happen. bottom line. I will not be ordering from here ever again.

Awesome company After having trouble with a different company sending me the wrong battery after a long delay, it was awesome to order from this company. My order was filled quickly and the correct battery was sent. Competitive pricing was a bonus. Thanks!

Sent a Bad Battery; Phone agent claims they do not have access to database to give refund. I bought a battery at a great price...until I received the battery...it is dead and will not take a charge. Paid our IT guy to take a look and ensure that I ordered the correct battery; I did. After a 5-10 minute wait, agent claims that they do not have access to database, and that someone will have to call me back to consider refund or replacement. No resolution/resolve at this time.

Perfect Transaction! My NEW HP came with a dead battery! The company wouldn't do a thing about it--so I purchased one from this fine company. It arrived quickly and the transaction was effortless.

Never even got my battery after 10 days of waiting I needed a laptop battery for my HP workstation asap. I found their site and they had a decent price, just about as good as many other online store. they offered 3 to 5 day shipping. I never received a "your item is shipped" email as they said i would get, and i never got any confirmation, at all. I managed to get a hold of someone through email asking where the heck is my battery. They said it was shipped but guess what? It flew all the way to the east coast to me, then back to them and was "received by their warehouse". What the heck? did they not get my address right or what? So i paid 40$ and never even got my product? This is beyond fraud. Law suite incoming Battery HQ, get ready.