Never again I HAD to select at least one star to add this review. BEWARE of this company!! Actually, run the other way, now!! An error on their website caused me to end up with a battery that will not fit my laptop. The 'customer care' rep continues to say I ordered the wrong one, and that I will have to pay return shipping. I ordered it per the instructions of their website. They have the incorrect battery listed for my brand/model laptop. I have shown them proof of their error, but it makes no difference to them. I refuse to pay for someone else's mistake. In my opinion, there is NO 'customer care'. I will cut my losses, and spread word of my experience, and the POOR 'customer care'. Check the reviews/complaints for this company at BBB.org, too.

The battery did not fit my computer. I kept the battery because it fit another computer in our office. I did not try to return. I have another battery on order with another vendor

Received my laptop battery at the best price advertised price as promised. Great service! I needed for a battery for an older Dell Laptop. Laptop Batteries HQ stocked it and immediately shipped to me at the best price I could find online.

fast quality service with an exceptional product The website was easy to use, with a simple checkout process. Conformation emails were sent following the order placement when it was sent. Nothing but good things to say.

Fraud alert, do not order anything from this company! I'll start by saying I was immediately suspicious when I received no email confirmation after purchase. Then, after receiving a battery that would not mate with my computer (it was advertised as a "Lenovo Battery" - even says it on the invoice - yet it’s a knock-off, imitation product), I attempted to be patient and went through the website to inquire as to how to get a replacement or have my money refunded. I did this twice over a two week period. After not getting a response, I then called the number listed on the site and left two increasingly frustrated messages (both during their alleged "business hours"). I actually got a reply to the second message - oddly AFTER their listed business hours and strategically placed during rush hour on a Friday, so I wasn't in a position to take notes or, for that matter, pay close attention since I was rushing to catch my train. On that call, however, I was told that my money would be refunded and that an email with instructions for returns would be forthcoming. It has been exactly a week since that call and neither the refund nor said email have materialized. So, I just left a message (the second of the week) informing Laptop Battery HQ that A) I will be filing a small claims court claim against them (yes, I'm willing to fly to NYC for $40 since I travel for work all the time) B) I am going to make it my mission to spread the word across the Internet about how poorly I've been treated (I even plan on starting my own, exclusive, Anti-Laptop Battery HQ blog for which I can probably parlay my many NATIONAL MEDIA CONTACTS to cover as a sort of "you'll never believe what this guy did" story that often makes people laugh) and C) I intend to call both their numbers (888-633-6855, 347-748-1478) to leave long, rambling messages EVERY SINGLE DAY UNTIL I, THE CUSTOMER, AM GRANTED MY RIGHTS TO OBTAIN A REFUND AND RETURN THE ITEM. So, thanks Laptop Battery HQ, I appreciate you giving me a new focus for the time being. Even though your shitty battery didn't work cuz it was a cheap imitation of what you told me I was buying, this will work out really well for me in the long run. By the way, anyone out there who is looking for this company, the address listed on their website is, not surprisingly, non-existent. If you want to pay them a visit in person, I suggest visiting: 616 Corporate Way, Suite 2-6309, Clarkston, NY 10989. Of course, their Facebook page lists them at "293 Redondo Brach Blvd, Gardena, CA" which is, in reality, 293 Redondo Beach Blvd, Gardena, CA 90248 (310-516-0881), though the company listed on Google at that address is named K2H Group, Inc. Either way, that makes two false addresses (one on their home site, and the other on their Facebook page) and three different phone numbers.