Rotten to the core Really bad shipping dept you can tell they absolutely do not care about the products they send out thrown in a box no padding or anything damaged 3 times. They make HD and lowes look good that's how bad they are and customer service is also a extremely frustrating experience. It's quiet obvious that people don't like working there.

Stick with Amazon I ordered three Swagelok door locks, two of which were damaged. I requested replacement parts, which they said they could do, but then two weeks later, said they could not, due to factory demand for those parts, they offered me a refund, which they never delivered. I'm tired of dealing with them and chalk it up to a bad learning experience. I'm sticking with Amazon.

Almost non-existent customer service. Taking orders for discontinued merchandise. I TWICE spent over 40 minutes waiting on hold and nobody picked up the phone. When I did get an agent, he advised me to buy three valves that I needed for a three thousand dollar shower system that I had ordered a week earlier. Less than a day later, my shower system order was canceled. Now it will be about a month before I get a refund for about $600. in valves that I won't be able to use. Apparently, the sales person didn't know that the order was discontinued! Customer service took about an hour to come to the 'Chat", and then refused to expedite the shipping for the replacement shower system, and refused to expedite the refunds!

I have purchased a few items from… I have purchased a few items from build.com. I have not purchased any appliances. I ordered and received a amazing kitchen sink. I was impressed with the quality. The faucet was nice as well. I have purchased small things as well such as handles on my kitchen cabinets. The items were in stock and I received the very quickly, it took only two days. I was impressed with the speed of getting my order. I have not had any orders canceled or needed to return anything yet.

Two damaged Kohler toilets Two Kohler toilets ordered and both arrived damaged! Build.com was nothing but confusing afterwards. While it turned out to be not terribly difficult to arrange a refund, I realize it was because Kohler refunded them quickly. This means Kohler is the good company! There's other online retailers.