The bathroom sink model I put in my… The bathroom sink model I put in my cart and ordered is NOT the sink they said I purchased. I.e. they changed the sink model # after I ordered. Who does that?? It's the wrong sink and the wrong number of holes for the faucet. Immediately after receiving the email for the wrong order (within minutes of ordering), I tried to cancel the order online but they say they cannot find the order (even though they sent an email confirmation)?!?! Customer service said "They ship fast" so may not be able to cancel. Think twice before ordering.

Build.com was only average helping to… Build.com was only average helping to order items, or at least my representative Ian, but once I ordered and paid for the items I decided on, he ghosted me. He never applied my discount and wouldn't return my calls or emails. Other representatives weren't any more helpful, just kept getting me to waist more of my time.

I have purchased a few items from… I have purchased a few items from build.com. I have not purchased any appliances. I ordered and received a amazing kitchen sink. I was impressed with the quality. The faucet was nice as well. I have purchased small things as well such as handles on my kitchen cabinets. The items were in stock and I received the very quickly, it took only two days. I was impressed with the speed of getting my order. I have not had any orders canceled or needed to return anything yet.

Terrible Experience with this website Don't buy from this company, terrible service and unable to provide basic answers to the status of my order for 2 weeks. I purchased 4 appliances from Build.com for my renovation, working specifically with a sales rep Naya Gambino to ensure all items were in stock prior to making selections. 1 out of 4 items shipped right away, but the rest, 3 of them (in stock items) kept being pushed back for no reason. I received all together 4 emails notifying me of the delays with revised ship dates already passed. The sales rep Naya stopped responding. I finally had to cancel my order 15 days later. Don’t work with this company. Terrible service.

Two damaged Kohler toilets Two Kohler toilets ordered and both arrived damaged! Build.com was nothing but confusing afterwards. While it turned out to be not terribly difficult to arrange a refund, I realize it was because Kohler refunded them quickly. This means Kohler is the good company! There's other online retailers.