Fraudulently charged my credit card Fraudulently charged my credit card. Contacted company to find out who ordered merchandise on my card, what was ordered and where was it being shipped. Customer service rep would not help me, refused to escalate call, told me that Build.com has a fraud division but they don’t talk to customers. My credit card company stopped payment to Build.com. No apology or any empathy.

Misrepresentation of product Build listed my vanity as including a mirror. I contacted customer service to let them know I hadn't received it. After being on the phone for an hour, I was informed this was an error on their webpage but there would be no compensation or replacement item. No accountability. Will not use their service again.

Build.com was only average helping to… Build.com was only average helping to order items, or at least my representative Ian, but once I ordered and paid for the items I decided on, he ghosted me. He never applied my discount and wouldn't return my calls or emails. Other representatives weren't any more helpful, just kept getting me to waist more of my time.

Avoid Build.com-a Scam Company-Paid over $500 for a sconce-false information provided Paid over $500 for a sconce. Ordered in early April and arrived today. Not even the dimensions advertised. Lucky if it is 15" in width. Deceptive marketing-the item is worth under $100. Learn from my mistake-a scam! This business should be investigated-the owners locked-up.

Waited too long to open new microwave Microwave box was not opened until installation, which was a couple of months after receipt. No obvious damage, but door significantly misaligned (Whirlpool quality control issue). Was told by customer service that their 90-day return policy DID NOT INCLUDE APPLIANCES! But go and try to find that ditty on the Buid.com website. I was able to get partial satisfaction from Whirlpool, but would never deal with them again, either. Deal with these companies at your own peril. I never will again.