I run a small business I run a small business. Vertafore requires I believe 60 days advance notice if you are changing at your renewal. We recently had fewer users due to turnover. Vertafore is still charging us monthly for member(s) no longer working at our office and told me that I can only make the change 60 days prior to the renewal so I will have to pay for user(s) no longer working here.

Raj was very nice but my issue with… Raj was very nice but my issue with Adobe was not resolved. It would also be nice if times were scheduled so we know to block off that time to deal with computer issues

They are the worst company to deal… They are the worst company to deal with. I will NEVER do anything with Vertafore again. we tried out resource connect for a month a few years ago and cancelled. I faxed them the cancellation forms 5 times!! Not only that they continued to invoice for services we never received. After going back and forth with their accounting department they assured me they this was taken care of that said that these issues were settled. Every 2 years the try to bring this up again.

I had not been in for a while- about… I had not been in for a while- about two years. Last itme I went in I couldn't find certain things so I gave up. I went in now and was able to move around very easy. Will definitely continue using.

Worst customer service ever! Worst customer service ever!! They wait and don't respond until you call and complain about them not responding the first time. They also take forever so if you need anything done mine as well take a vacation while you wait, since it takes 2-3 days for a response.