Consistent Problems They are our client mgt system. They make you have 2 seperate log-ons for QQCatalyst and Vertafore (training/help.) Tried 2 passwords, then clicked forgot password and the response was that I had to wait at least 15 to try again. What? I don't have time for that! Consistent problems with generating accurate and consistent Certificates of Insurance as well.

Worst customer service ever! Worst customer service ever!! They wait and don't respond until you call and complain about them not responding the first time. They also take forever so if you need anything done mine as well take a vacation while you wait, since it takes 2-3 days for a response.

The product worked, but They charge you to retreive your own data The product worked, but what I am unhappy about is that it costs $1500 for me to get a back up of my data, when I want to switch providers. There was nothing in the contract about the cost of getting my data. I know another company only charged $250 for a second copy and the first was free. So in other words they are charging me for my own data. What a rip off. I wouldn't use them or recommend them, just for this reason.

We have dealt with billing issues for… We have dealt with billing issues for months and you have us set up on 2 different accounts so we’re probably not getting your best deal then you delete our PL Rater account over a $27 bill that we called and took care of months ago!!! Your customer service flat out sucks!

Once they lock you in a contract Once they lock you in a contract, experience goes down hill fast. Pl rater, 5 mos ago kept giving errors, can't quote dwellg in CA, can't bridge, can't this and that and none of this was disclosed at sales. So busy agents endlessly calls into tech support to try and get software to work. You would manually need to copy paste infos in PL so where's the time savings and purpose of this purchase? Awaiting manager to return detailed email of a list of issues since day one. Yeah, can't wait to cut contract short. Wasted a lot of time.