Lots of room for improvements Their mgmt system is easy to use. PL rater hasn't worked for 4 months for home and they keep wanting you to pay in full for their service. Emails to staff gets unanswered after multiple times. Like those have said, seems like they are happy and quick to take money but underservicing when it comes to tech support. They said they will open endless tickets which means nothing gets done for months while you pay.

Once they lock you in a contract Once they lock you in a contract, experience goes down hill fast. Pl rater, 5 mos ago kept giving errors, can't quote dwellg in CA, can't bridge, can't this and that and none of this was disclosed at sales. So busy agents endlessly calls into tech support to try and get software to work. You would manually need to copy paste infos in PL so where's the time savings and purpose of this purchase? Awaiting manager to return detailed email of a list of issues since day one. Yeah, can't wait to cut contract short. Wasted a lot of time.

I had not been in for a while- about… I had not been in for a while- about two years. Last itme I went in I couldn't find certain things so I gave up. I went in now and was able to move around very easy. Will definitely continue using.

President the Vertafore rep, James, was not helpful in correcting the lack of rating issue for several companies. He even tried to claim the carriers declined the risks when no data at all transferred to the carrier websites.

This company does not answer the phone… This company does not answer the phone nor chat function for their customer service. Sircon is the worst of all their programs. The system is difficult to use and give multiple error messages that are due to faulty administrator functions. Avoid this company at all costs. I do not know why any Fortune 500 companies such as United Health Care would pay for such terrible platforms and service. Absolutely fails in productivity, support and any other positive areas of success.