The company is not trustworthy The company is not trustworthy. They sent us the trial key which expired and we did not move forward because of a bug in the software. They created some invoice and sent it to collection!! How can you create and send invoice to collection if you never gave the production key?

loved foxit pdf pro but ! used to love foxit pdf pro, did everything we need. Bought many licences. now; constant vulnerabilities flagging up on all our security software, all high. Regardless of upgrade to new versions and clearing it up, within weeks more are found. Plus; they no longer allow direct purchase unless you have an email battle with them, all they want is subscription. It should be a standalone purchase and that should include all free upgrades on any security issue. For the last time now I uninstalling every licence and going to have to move to adobe.

Utter Disappointment... THEY AREN'T RELIABLE I'm utterly disappointed with this company after 5 years as they seem to have broken their promise with their customers who made a ONE-TIME purchase of 159$ with PERPETUAL LICENSE to full features for Foxit Phantom, namely 9.10.5096. By the way, this is the ONLY version that open my files. Upper versions act up and shut down with sound-embedded heavy files of 15-60 MB. As of JAN 30, 2022, I AM NOT ALLOWED TO PROTECT any of my PDF booklets because they are pushing for paid Foxit Application Subscription. I paid for this right with a perpetual activation and now, they are doing this to me. I'm a teacher teaching online and I can't do any encryption anymore. I can't continue my classes because of this and have to postpone them. I'm at a great loss. Rights from the Original License are... Licensed to: Scilang Institute License Modules: General, ProEditing, IFilter, DocProcessing, FormDesigner, CertifyDocument, RMSprotector, Editing, Protection, Recognition, PDFAEXvalidation, PDFAEXconversion, RMSadvanced, Export, cPDF, ActionWizard, ECM, AccessibilityFix, WIP I might have to take legal action to sue this company unless they reply my ticket with an apology and a hotfix. Serdar Aytac

While Phantom FOXIT PDF software is… While Phantom FOXIT PDF software is quite good, the company customer service is atrocious. I have tried emailing, using their direct connection service via their website and even tired posting on their FB page. Nothing it seems will stir them from their slumbers. So my dilemma here is while I would say the actual software does what it says on lid, do not expect any customer support – they really are hopeless. Even cutting them slack for COVID-19 they kept me waiting for over one month to reply, what is going on? Finally I got ‘something back’ but that just faded away too. If you want to connect with these people, it’s probably easier to call Elvis.

I just deactivated foxit pdf from one… I just deactivated foxit pdf from one machine to transfer it to another. Deactivation was simple. Now I can't transfer it. Any online solutions I have found do not work or are so convoluted that they can't be followed. Customer service sucks. I've waited on the phone, but the call cuts off after 2 minutes. They said they do not do human contact. If I did not have a less than 5 months old subscription I would just say forget it, but I have already paid so I want what is owed.