On 3/23 my wife went to do a return On 3/23 my wife went to do a return , basically returning a gaming labtop that I purchased from microcenter . I have indeed purchased 4 labtops within the last 30 days , and have exchanged them either due to thermals , performance not what it was advertised or reviewed or defective unit . Last purchase was a msi Titan 18hx , when spending 5k on gaming labtop , which is a very expensive investment you have to be 100 percent about the product your buying . My biggest concern today isn’t the fact they were upset because I swapped the device , my two major concerns are one the way the General manager approached her asking her what happened ?? And his tone and his approach , he stated that he wouldn’t be able to do any more returns due his loss of money from a financial side , which we did anyways because it was within the return period , as a general manager he should have greeted her first asked what is the reason her husband keeps returning labtops , as a leader running his building where all his associates are watching him and how he offers customer service in a time where every dollar spent could be detrimental to his business survival he actually doesn’t care . I hope this review reaches as many people as possible to understand that customer service and how you are treated is very important because people now have options , and where to shop . Their listed specs don’t match what their vendors send them and that is a problem . For example the MSI titan was advertised and listed that it will run the 64 Gig ram configuration at 5600MHZ which it doesn’t not . Out the box it runs at 4000MHZ and once you manually set the timings to anything above 5200 it becomes unstable and crashes . That isn’t the consumer fault that’s their fault . Also their open box items are stated that they are open box , meaning that a customer purchased them and returned them which now is an open box which isn’t the case for their open box policy . Their open box could mean they opened the unit for repair , or faulty screen which in that case should be listed as refurbished or reconditioned . I’m already in touch with with their corporate office and will be also filing a BBB complaint against this location for how they treated my wife . This is by far the most poor service I have ever acknowledged in my entire retail career .

Ghosted and Ignored After you Spend $$$$ Microcenter is fine for advice when willing to spend thousands to build a system, but heaven forbid you have a problem. Their tech team is incompetent – at best. After spending more than $4,000 on a custom-build, they simply throw their hands in the air when it does not work. Beware if you need anything more than an off-the-shelf piece of equipment.

Bought a Microcenter pc and it was junk… Bought a Microcenter pc and it was junk from day one. I went against my better judgement and thought it was just a few small things in windows but it just got worse and worse. The memory I bought was also bad. Biggest piece of junk I've ever bought in my life, what a waste of 3k.

The bad reviews are actually bad customers I have shopped at Micro Center for many years. Their return policy is incredibly generous; their in-house Inland products are generally a good value; and they can sell you a computer ("PowerSpec") brand that is worth the price of entry and, get this, actually serviceable by anyone with half a brain. Unfortunately most of the reviews here, lack said half a brain. People are human; stores aren't perfect. But if you want to pretend that one of the best-regarded computer stores in the US should be more like a 5-star restaurant, and bow down to your idiocy, then you are gonna be disappointed.

We went to the Denver store last week… We went to the Denver store last week to purchase a refurbished computer set up. When you walk in there are hoards of sales people, but they only want to help you for a big commission. When we mentioned the refurbished set up we saw online, the guy was rude and started pressuring to buy something g new. We almost walked out of there being pushed and manipulated into buying something 3 times more expensive than what we initially came for. The guy was totally unfriendly and condescending. I will NEVER go there for anything again!