Never ever buy anything from them Never ever buy anything from them. Sold broken laptop and refuse to repair it unless I pay for it. They keep saying its customer damage/missuse and not manufacturing issue despite of the picture proof of the issue being present day one out of the box. Its like hitting a brick wall trying to talk to them as they just ignore facts. Shady practice and scamming customers out of their money. Somewhere near 360 quid for repair on a laptop that costed 2500 quid that was faulty from the box. When calling them they refuse to put a manager on telling me to email complaints instead.

10/10 - ⭐️⭐️⭐️⭐️⭐️ I brought ASUS Zenbook when it was in SALE. I used discount code as advertised in website. When I received a confirmation of purchase email. I was shocked to see an invoice from LaptopOutlet. I was a bit worried when looking into negative reviews. OFCOURSE!! Your mind captures most of the negative than positive. But to be honest there were more positive review than negative. So I waited patiently, then my product arrived. Opened the box, brand new. No problem what so ever. Happy with the service and quick delivery. Will definitely purchase in the near Future.

AVOID Appalling! I'm not even sure this is a genuine website. Purchased a laptop and obviously authorised our payment with our online banking. However, we then received an email and attached letter, full of spelling mistakes and grammatical errors, asking for us to sign a disclaimer that Asus would forfeit any responsibility should the laptop not be delivered. They had also requested photo ID and either a copy of the credit card used or a utility bill to "confirm identity". Customer services were rude and would only say this is "standard procedure". AVOID AT ALL COSTS

Two weeks and still waiting for refund to be processed 2 weeks after refusing delivery an the laptop being returned to your centre on the 25th March STILL NO REFUND! This is even after privity proof that the item was returned to their warehouse. Disgraceful behaviour from the company. Beware you are not buying from Asus but Five Tech who are the distributor in the UK. Call centre in Bulgaria cannot communicate directly by phone to UK warehouse... only by email.

Bad quality laptop and awfulCustomer services Bought a laptop from them, within weeks the trackpad no longer worked along with a few other minor issues. Reported it several times on their website as per their instructions with photos to no avail. Spoke several times to their customer services who gave different instruction on how to submit an issue with the machine. Eventually, It was collected and inspected and their repair centre quoted me double the price (laptop was £200 and they wanted £400 to fix it). They said I had to pay £45 for them to return it to me or for them to dispose of it. Unfortunately had to pay to have the machine returned but this is a complete rip off. Very unhelpful customer services on the phone and via email. Terrible, badly made laptop not fit for general purposes. Would not recommend this company as their products are not of good quality.