Great Vendor, Recommend Buying used electronics over the internet sight unseen is always a risk. Ordered a Open Box iPad Pro 10.5 (2017 model). Arrived and was in Mint Condition. Checked battery life/efficiency and only 4 full cycles were used. So description was accurate. Item was well priced for Buy It Now Price on eBay. Had several email communications with Mac Merchant during purchase and shipping process and they were rapid and helpful. Recommend.

I ordered an iPad on dec 1st I ordered an iPad on dec 1st. It said expedited 1-3 day shipping, so I expected it to be delivered before Christmas. I’ve emailed them 4 times. 3 times to get an eta or to figure out a solution. 1 time asking for a refund.....still no response

They are rock stars They are rock stars. I ordered the left air pod instead of the right one and they immediately contacted me and changed the order before shipping. That is costumer service. Thank you

Great Customer Service!!! I ordered the wrong Air Pod and needed to exchange for another. Mac Merchant emailed me right back and told me which model I needed and what to do for an exchange. There was an issue on my end with the post office when sending it back and Mac Merchant did everything they could to make things right. Communication was excellent and I really appreciated everything they did. I will most definitely shop with them again in the future. Need more businesses like this.

ORder ORder: 19-05270-60789, 3 weeks waiting and never sent my Macbook. They said that they had to replace the battery, then they ignored all my message so I had to open a claim to get the refund.