It's a ripoff for uninformed tourists… It's a ripoff for uninformed tourists that I feel for, too. 🤦‍♀️🤦‍♀️🤦‍♀️ They sell Cubacel tourist SIM cards to use in Cuba. Price is $35. They say you can pick up the SIM card upon arrival at the airport or in ETECSA store in the city (Cuban Telco). So I came to Havana. I arrived late at night, and the airport point was already closed, and I couldn't pick up the SIM at the airport. Okay, let's pick it up in the Havana city, I thought. The problem is, when I came to the city and asked at the central ETECSA store near the Capitolio to pick up the SIM, they didn't have my email. Nor did they know about suenacuba. The funniest thing was, that I bought a Cubacel tourist SIM with 3.5Gb data pack at the same ETECSA store FOR $8 (1150 CUP)! THE TOURIST SIM COSTS $8 IN ETECSA STORE VERSUS $35 ON SUENACUBA WEBSITE! I asked the website for refund, but of course they didn't reply. Sucks to be me. If you want a Cubacel SIM, go to an ETECSA store upon arrival to Cuba. It will save you tens of dollars.

Had an issue with website as first time… Had an issue with website as first time buyer. Customer Advisor Jessica was available instantly via webchat and fixed problem instantly. Better service than any webchats in my home country for sure! :-)

The service is really excellent The service is really excellent. The App is user friendly, no hassles.

Excellent application! This is a really good application, in my experience is the cheapest and very fast!

Because the change Rate must be 1… Because the change Rate must be 1 Dollar equal to 110 Cuban pesos. if the Central Bank of Cuba, take this change type, Why ETECSA continuos at 25 Cuban pesos for 1 Dollar. there are not fair,