Needed to contact Gold & Cherry… Needed to contact Gold & Cherry Customer Service when I could not power up my iPad keyboard case. Received same day email response with high level trouble shooting guidelines, which was exactly what I needed. Solved problem in a minute. Typing this 5 star review with my iPad keyboard! Excellent product with even better service. Great job, thank you!

Black Friday discount code In several of their Black Friday ads there was a code to save $ on the item(s) one could use to have the Black Friday deal. Every single time I tried applying the code (s) it never worked. After reaching out to the company concerning the frustration I was experiencing using the code, they sent me a new code to apply and it worked! I then purchased the item I wanted with a Black Friday discount.

I have a 1st gen 12.9 iPad Pro I have a 1st gen 12.9 iPad Pro and ordered the keyboard case. I had a little issue in setting it up, I contacted customer support immediately was contacted by Angelo and he walked me through to fix the issue.The keyboard works great. Quality product made with heavy gauge aluminum love the lighted keyboard with multiple colors. Highly recommend if looking to upgrade your iPad.

Zero warranty coverage The actual product held up to regular daily use for for less than 6 months, then my ipad started falling out of this case. I contacted customer support and was told that basically their 1 year warranty does not cover any moving parts, actually looking back at the email, their displayed 1 year warranty covers " nothing ". Such a disappointment, the product looked good to. But with no warranty covering minor fixes I give Gold & Cherry a huge 0. The worst company I've dealt with. Don't buy from this company as everything always breaks and they don't care. Regards, TS

This company is not legitimate This company is not legitimate. They did not ship my package, provided tracking information but post office never received the package. When I tried to call their office number, no one ever answered. I tried messaging them on Instagram, they responded they would check into it but said package is delayed. They have now blocked me from commenting to warn other customers on their website.