Install with Robert was great... Throughout the weeks leading up to install, Brightspeed was on point with their communication every step of the way. Robert, the service tech, was the definition of a professional and worked efficiently to get our service connected. If anyone else out there is suffering through poor customer service and limited signal quality with Comcast, I would STRONGLY recommend checking into Brightspeed.

Quick and Efficient Well, the installer, Joseph, came and ready to work. He was quick and efficient and thorough when you're together. The installation was with a non-eventful. He showed me what little I needed to do to connect everything and then he left after cleaning up. I enjoyed working with Joseph.

Good customer relations and perfect installation. The tech that did our installation did an excellent job. Good customer relations, answering questions and doing the install the way I asked for it to be done. Perfect installation, even though it was raining hard the entire time he worked. So far everything seems to be working and speed test checks out OK.

Service was OK when I had it Service was OK when I had it, but cancelled 2 months ago and company still charging my CC. This despite multiple call and promises it was resolved. Impossible to find a competent CSR or anybody that can actually fix your issues. Stay away from this company!

Best Technician Ever The technician that installed, my Internet was very friendly, helpful, informative, and answered every question I had. This was the best experience I’ve ever had with a technician that came in my house to install or fix anything. I’ve always a bit wary when people come as I work from home, so I’m usually a single woman home by myself, but never for a second did I feel uncomfortable with him being here. This helps to instill trust with the company for me.