Posted my positive review on Facebook. Posted my positive review on Facebook. Love the speed, reliability and price. Double the speed of Xfinity and $45 cheaper per month. Forgot to mention the free installation and no monthly modem charge. Can’t delete my old payment method on the Brightspeed app. Gave up trying. Still rate the actual service a five.

Getting off on the wrong foot! We’ve only had Brightspeed a week and our internet went out yesterday. We tried troubleshooting with a representative on the phone but that didn’t work. We were told that a technician would need to come to our home and solve the problem. We were told that the earliest available appointment was on May the fourth. That is unacceptable. We told the representative we could go back to Spectrum. After a brief hold we were told that a technician would be at our home on Wednesday of this week. Why couldn’t they have set the appointment for Wednesday in the first place?

A well-oiled machine. The technician arrived within the allotted time. He was very fast, thorough and professional. He made sure my service was working properly before he left. He talked me through the process and did exactly what he explained. I upgraded to the 1 gig fiber service. My internet has been working like a well-oiled machine.

They promise you 200$ gift card and… They promise you 200$ gift card and when you click the link they send you it doesn’t recognize your email. Went ahead and canceled if they cannot deliver what was promised. Internet service was ok.

Things went smoothly and quickly Things went smoothly and quickly. Speeds are as expected and wanted. Installation was quicker and cleaner than expected. Happy with results so far.