Reliable equipment backed by great customer service. I have owned 3 fanless computers in the last 10 years and OnLogic is the only company I will buy from. I use them, in combination with data loggers, to monitor HVAC, waste water, and power at the resort where I work. The high temperature models survive, without complaint, in my boiler room at 120 degrees. Dave Schultz is patient and extremely attentive to details, in spite of my numerous questions prior to placing the last order. Ask for him by name

Shockingly bad customer service Sadly there is an old saying that you can only know how good a company is when you test their post-sales service. Well, sadly, I have now had the opportunity to test OnLogic post-sales service and, well, to say I am NOT impressed would be being very polite. First, they sent me a device with a faulty hot-swap SATA port. Support operates at a lethargic pace, they send you an email, you reply, then you don't receive a reply for days. It took at lot, far too much, chasing of OnLogic to get an RMA to return the unit for repair. Second, they sent a delivery to me by UPS. UPS kept on re-scheduling the delivery, which was strange because I received many other UPS deliveries the same week, only the OnLogic delivery had problems. Then UPS lied and claimed "security access issues" for being unable to deliver. This is a lie becuse the UPS driver delivers to me almost every day. I have raised this with OnLogic but they don't care.

Some issues with payment term, delivery time & responsiveness Payment term is still "in advance", even though we have been doing business at least 5 years. Delivery time is somewhat unclear and varies a lot. Sometimes it is very hard to get answers from the sales team representative.

The product and the service is fine The product and the service is fine. However, I think we will stop using Logic as customers are seeing the same price on net, and there is no posibility for us to make profit. We even loose money because of the shipping costs. Thank you for your understanding!

Great products. Exceptional customer service I was well aware of supply chain issues especially with certain electronics components due to Covid 19. OnLogic wrote me shortly my having placed the order to communicate the ETA as best they could and then again when the parts arrived to confirm the estimated production date which was exactly in line with their estimate. Transparency is a dying trait but not with these folks. Received the build a couple of days after it went into production. Had to open a ticket with tech support. I was unfamiliar with this particular Make of MoBo/BIOS. Tech support got back to me within a couple of business hours. Easy fix and clear directions with screen captures to point me in the right direction.