30+ days to deliver the product when… 30+ days to deliver the product when they said 3-5(once they have parts is in the fine print) Would not up shipping speed after the 30 day delay, or offer any other compensation. Wouldn't even say they were sorry for the delay. When it arrived, 1) no wireless antennas (1 bar connection until I added some) 2) The additional parts included (port covers) were not worth anywhere near what was paid for them (very disappointing) Cheap plastic port covers, Standard HDMI to DVI Adapter from Monoprice. 3) What is the block of clay for? I will not be ordering again, even if a customer requests one. At least it works now that it finally arrived.

Great products. Exceptional customer service I was well aware of supply chain issues especially with certain electronics components due to Covid 19. OnLogic wrote me shortly my having placed the order to communicate the ETA as best they could and then again when the parts arrived to confirm the estimated production date which was exactly in line with their estimate. Transparency is a dying trait but not with these folks. Received the build a couple of days after it went into production. Had to open a ticket with tech support. I was unfamiliar with this particular Make of MoBo/BIOS. Tech support got back to me within a couple of business hours. Easy fix and clear directions with screen captures to point me in the right direction.

UPDATED Currently not satisfied with delivery… Currently not satisfied with delivery date of items. First showed item would be delivered in a week and then updated with a delay of 2 more weeks. UPDATED - after posting my review I was immediately contacted and explained the delay. Was given a new date which really helped.

The product and the service is fine The product and the service is fine. However, I think we will stop using Logic as customers are seeing the same price on net, and there is no posibility for us to make profit. We even loose money because of the shipping costs. Thank you for your understanding!

Ability to place order and shipping it… Ability to place order and shipping it fast was fantastic. Price of these serial cable headers was a bit high...but I honestly couldn't find anyone else that clearly showed me the two different pinouts and offerred them both, so I bought from you anyway.