Everything was fine Everything was fine, good price, quick response, good follow-up on shipping and actually arrived the day it was supposed to . good machine no problems setting it up, you were headed for a 5 star, but, lost one on account I can't find the antennas for the wi-fi and now I will have to call in and deal with the trouble of either getting the antennas here or buying them. I suppose if wi-fi is installed, the antennas should be supplied. either way, I will certainly buy from you again. Jean

Shockingly bad customer service Sadly there is an old saying that you can only know how good a company is when you test their post-sales service. Well, sadly, I have now had the opportunity to test OnLogic post-sales service and, well, to say I am NOT impressed would be being very polite. First, they sent me a device with a faulty hot-swap SATA port. Support operates at a lethargic pace, they send you an email, you reply, then you don't receive a reply for days. It took at lot, far too much, chasing of OnLogic to get an RMA to return the unit for repair. Second, they sent a delivery to me by UPS. UPS kept on re-scheduling the delivery, which was strange because I received many other UPS deliveries the same week, only the OnLogic delivery had problems. Then UPS lied and claimed "security access issues" for being unable to deliver. This is a lie becuse the UPS driver delivers to me almost every day. I have raised this with OnLogic but they don't care.

30+ days to deliver the product when… 30+ days to deliver the product when they said 3-5(once they have parts is in the fine print) Would not up shipping speed after the 30 day delay, or offer any other compensation. Wouldn't even say they were sorry for the delay. When it arrived, 1) no wireless antennas (1 bar connection until I added some) 2) The additional parts included (port covers) were not worth anywhere near what was paid for them (very disappointing) Cheap plastic port covers, Standard HDMI to DVI Adapter from Monoprice. 3) What is the block of clay for? I will not be ordering again, even if a customer requests one. At least it works now that it finally arrived.

The product and the service is fine The product and the service is fine. However, I think we will stop using Logic as customers are seeing the same price on net, and there is no posibility for us to make profit. We even loose money because of the shipping costs. Thank you for your understanding!

We purchased 5 fanless computers and in… We purchased 5 fanless computers and in a little more than 1 year 4 of them failed. We think that the problem is with the power control and guess that the main board is OK but Onlogic will not fix them. Looks like the only solution is to toss them out.