Ability to place order and shipping it… Ability to place order and shipping it fast was fantastic. Price of these serial cable headers was a bit high...but I honestly couldn't find anyone else that clearly showed me the two different pinouts and offerred them both, so I bought from you anyway.

Reliable equipment backed by great customer service. I have owned 3 fanless computers in the last 10 years and OnLogic is the only company I will buy from. I use them, in combination with data loggers, to monitor HVAC, waste water, and power at the resort where I work. The high temperature models survive, without complaint, in my boiler room at 120 degrees. Dave Schultz is patient and extremely attentive to details, in spite of my numerous questions prior to placing the last order. Ask for him by name

UPDATED Currently not satisfied with delivery… Currently not satisfied with delivery date of items. First showed item would be delivered in a week and then updated with a delay of 2 more weeks. UPDATED - after posting my review I was immediately contacted and explained the delay. Was given a new date which really helped.

Shockingly bad customer service Sadly there is an old saying that you can only know how good a company is when you test their post-sales service. Well, sadly, I have now had the opportunity to test OnLogic post-sales service and, well, to say I am NOT impressed would be being very polite. First, they sent me a device with a faulty hot-swap SATA port. Support operates at a lethargic pace, they send you an email, you reply, then you don't receive a reply for days. It took at lot, far too much, chasing of OnLogic to get an RMA to return the unit for repair. Second, they sent a delivery to me by UPS. UPS kept on re-scheduling the delivery, which was strange because I received many other UPS deliveries the same week, only the OnLogic delivery had problems. Then UPS lied and claimed "security access issues" for being unable to deliver. This is a lie becuse the UPS driver delivers to me almost every day. I have raised this with OnLogic but they don't care.

Great customer focus After finding out that the product configuration we originally selected wouldn’t work ... Jarrett went to work and quickly reconfigured our box and more importantly he minimized the impact to our schedule. I can’t say enough good things about Jarrett ... BTW: We were amazed at how fast the configuration option we selected was removed from your web site ... preventing other potential customers from the issue