Customer
GBCustomer service good, product is antiquated The customer service is always courteous and responsive, but unfortunately the software is not very functional and since the updates, even less so. We are looking for another system to track our volunteers.
Melody Baker
GBCustomer Service Needs Improvement Dealing with customer service seemed to degrade over time with our experience with Keepintrack. We had some software issues that we were told they couldn't help with due to our hardware system. This same hardware has been running the program for months earlier. It was basically a lack of trying to help us with our issue.
Cherise Wesson
GBDoes what it says Though there could be better functionality in running reports, this software and company do what they say. Customer service is awesome. They are always there to help and go the extra mile.
Tracey Miller
GBNot a good experience with Keepntrack It was a very clunky system to work with. There were frequent breakdowns or "freezes" between the components. A year ago, I was getting so many complaints from building secretaries and principals, we stopped using the system and went back to the old paper and pencil means of signing people in. Very, very frustrating.
Cheryl
GBMore support please We need more support help. I feel we are out of the loop from our district.