I've been using them for over 5 years… I've been using them for over 5 years now and I've had outstanding experiences. I have a a lot of streaming video I backup and also some basic desktop PC, music and photos. Much of my backups are from external drives and I have only ever had one issue, that tech support quickly helped resolve. Once a year they will also send you an encrypted drive if you have a lot of data to backup to add at one time. You send it back and they upload it to your account. Works great and is free. For a personal backup system, it's fairly sophisticated but if you have some patience and some computer experience, it's manageable to setup and maintain. Some of the negative reviews appear to be more user related than system issues, in my opinion. Their log files have been useful in debugging any issues and the backups run unattended on computers that support background services to run properly. Especially if you have a few TB's of data, highly recommend.

Fast, reliable, low cost and easy to use. I needed a storage for pictures and other valuable documents for private useage . I have tried ASUS Cloud, Amazon, Google and a couple of others and all of them fails on backing up some files, the less functional mobile application stability, too complicated or is ridiculously expensive. All felt weak on encryption security. IDRIVE works perfect for me and shows great stability also on Iphone. They also offer private keys for security and theat is quite unique. I don't feel great to share things to Google or any country in ASIA. On top, it doesn't cost a fortune. I am so excited, i found IDRIVE which is reliable, cheap and also very fast. IDrive is quite ahead of the competition.

Best solution I've found, cheaper than alternatives I've used a few different backup solutions over the years and idrive has the best set of features and is reasonable priced compared to the others. I feel confident knowing when my backups are completed and being able to schedule them automatically. The dashboard is great and makes managing my devices easy. The interface could use some work but that's only a small gripe in the big picture.

They charged when told not to I disputed a subscription charge with iDrive when they billed even after I directed them to not renew it. The $106.07 renewal amount was over 25 times the $4.24 charge for the previous year. I rejected their half price offer and insisted on a full refund. Despite their ever-changing descriptions of company policy, my persistent requests and filing a credit card dispute eventually led to them issue a full refund.

Relief from Worry My objective with a cloud backup service is the ease of use as a minimum and the total image of my drive as a maximum. Though IDrive does not have the image-drive capability for Macs, that will not deter me from using IDrive for my Mac laptop. But it does provide me with an image of my Windows desktop, which is invaluable. I was a Back Blaze and Carbonite user. There's no relief from worry more than knowing that your children are okay and then what's gained from knowing your data is safe.