DONT WASTE YOUR MONEY LIKE ME Ordered a pc in February, they told me mid April. Mid April I reached out and they said GPUs on back order, and to check back in July and if at that point they still don’t come they’d refund me. I gave them an extra week or so and here I am, early august, no computer and no refund and now, im not receiving anything back from their business pages. No telephone number to call and the Business emails are NOT being replied to either. Terrible customer service. Hyped you up with low prices to get you to confirm an order then beg you to stay and stick around because they don’t have in stock what you ordered. If you order with OptimalTex, you’re literally just throwing away your money. Order elsewhere. 10/10 DO NOT RECOMMEND.

They need to keep track of their inventory! Site said something was in stock, allowed me to buy it, then a few days later told me they didn't have it and refunded my money. A GIANT waste of time, leaving me without a PC for days; when I could have just ordered from a different vendor. Other stores show "out of stock" when they don't have something ready to ship. I guarantee I'll never be going back to this site after this experience. When I need a part, I need to know that the money I'm laying down will actually secure what I need. "Here's some money, go see if you can find this for me" is not an experience I'm interested in.

Awaiting parts I placed an order in January 2021. Optimaltex replied via email on March 2nd saying they are waiting on my graphics card and it would be shipped from their manufacturer on the 16th. I have tried contacting them with no replies thier last contact with me was March 9th. It is now May 4th.

I took my original 1 star review down I took my original 1 star review down, but I’m back to leave yet another, and this one will stay! This company took my money, and then informed they didn’t have the gpu on hand, I waited and waited and heard nothing from them! Demanding a refund, take your money elsewher, optimaltex is a joke

Great product, great service, great company. Found out about this company through word of mouth and wanted to try them out. Couldn’t be more happy. Customer service was top notch, Adele was able to sit down with me and talk cost savings and still getting the performance out the computer I needed. I ended up purchasing two PC and within three weeks (hell of a turn around from a ground up build and parts being shipped). After the purchase I received a follow up text asking how satisfied I was (extremely) and was informed of any issues that may pop up to contact them immediately for trouble shooting or warranty replacement. Great guy, very sincere and eager to work WITH you. Highly recommend and will be our ch asking more from them in the future.