A unique purchasing situation... I had a unique purchasing request that couldn't be processed through their website. Pinwheel support was able to do everything through their live chat. Instructions were clear and concise. Any hurdles were easily overcome. The agent was polite and helpful. Made for a swift purchase.

We've had a great experience with… We've had a great experience with Pinwheel. Sure there are hiccups or glitches, but support has come through every time with answers or elevated cases to help the backend of the system work better. The system does what we expected - help us talk more about technology as a family to set up healthy habits and gain wisdom about the pitfalls of technology. It's great to start younger tech users out with this type of platform because when they are older, they are more aware and can understand parenting choices and the world around them.

Helpful, quick fix. Tony effectively fixed the issue we were having with placing phone calls to/from our pinwheel device. When navigating away from the chat to place a trial phone call, I did get “booted” from the chat and a brand new window opened when navigated back. This seems to happen every time I use the chat feature.

Dino Noriega was extremely helpful and… Dino Noriega was extremely helpful and able to take care of the issue when the first agent couldn't. Took alot of back and forth throughout the day, which is why I took off a star. But both customer service agents (Dino and "Chen B") were friendly and professional. I made a suggestion as to how I hoped Pinwheel could prevent the issue I had and asked it to be forwarded to the appropriate department.

Julia O to the rescue! Julia O. was extremely helpful & efficient in solving our problem. We'd been struggling with an issue (kid locked out of phone after changing passcode) for a couple of days before finally reaching out to Customer Service through their Chat feature. Within 10 minutes our problem was solved. Now we know that if we run into an issue again, we'll use the chat feature sooner rather than later.