Chen B provided fast and friendly… Chen B provided fast and friendly service over the live chat after my child had changed the security settings and forgotten the password, locking her out of the device. This is not something that I would have been able to do on an ordinary smartphone is precisely why this software/service is very much needed for preteens.

Maia G was GREAT! Maia G was an absolute stellar customer care person! She was so joyful, intelligent and kind. Even though the phones did not work for our family she treated us honestly and kindly. I am very impressed with her ability to treat others so well! ~Michelle

Read - Do not recommend Pinwheel company - will not honor fixing phone even if manufacturing/programming issue We REALLY wanted to like the pinwheel phone. The concept was exactly what we were looking for and our daughter was excited to be able to call and text friends. However, the phones sold by pinwheel (which are samsung phones) do not work long term. My daughter used the phone minimally for 3 months and then phone quit working. We took it to Samsung store, private phone repair shops and all told us the same thing - it was a programming issue with the phone that only Samsung could repair. Sansung agreed to cover the phone 100% since still new and programming issue on their end. But, pinwheel would not honor that. Pinwheel's customer service is horrible and they said we would just have to buy a new phone. Samsung still sent us a new phone, but not a pinwheel programmed one and without all the protections in a pinwheel. I've talked to many other parents and people have had similar bad experiences. Unless you just want to be out the money, I do not recommend purchasing from this company. Our issue was a phone manufacturing issue and Samsung would honor that, but pinwheel would not and said we just have to start over.

Loved The Phone Overall I gave my 10 year old son one of these Pinwheel phones, and he loved it! There were games and apps that kept him happy but not addicted, and we had customer support immediately after something went wrong. Nice work, Pinwheel!!

Exactly what we were looking for We purchased a Pinwheel phone for our son last summer, and it has been an amazing experience. I've been able to easily customize settings for my son using the app. On two occasions I wasn't sure how to proceed, but the live chat on the website was able to assist me promptly and provide me with the information I needed. We have his phone set to only receive texts/calls from approved numbers and it has worked perfectly. Furthermore, approving new contacts is super fast and easy on the parent app (as is revoking them if they're no longer needed). A+