I contacted pinwheel confused & needing… I contacted pinwheel confused & needing help with 3 separate questions today and was very pleased with the courteous professional friendly support provided to me via the chat portal. Grateful for well trained patient knowledgeable support staff. I would add a 5th star 🌟 if I could call & speak with support over the phone.

Amazing product, excellent customer service I love Pinwheel for their amazing product and wonderful customer service. They truly understand how much we need safe devices for our kids as we guide them into adulthood. They also know how to make that a reality that is easy to navigate. And bonus: every time I've talked to their customer service has been a simple, helpful, and kind experience. Thank you, Pinwheel!

Chen B was so helpful in assisting me… Chen B was so helpful in assisting me in updating my credit card info. She was patient in navigating me through a new link (sent by her) to make a payment and then update my info in my parent dashboard. Very professional and didn't "leave" the chat until all was resolved. Valuable team member.

A unique purchasing situation... I had a unique purchasing request that couldn't be processed through their website. Pinwheel support was able to do everything through their live chat. Instructions were clear and concise. Any hurdles were easily overcome. The agent was polite and helpful. Made for a swift purchase.

We've been using a pinwheel for for our… We've been using a pinwheel for for our 6th, soon to be 7th grade daughter, for about a month now. We are very pleased with the device, it's features, and the customer service experience. I would definitely recommend this phone to those who might be nervous to get there middle school student a smart phone.