Fantastic! We've worked with the Dedicated.com team for over five years now and have nothing but great things to say about their overall service and support. We operate a variety of hardware in each of their locations to establish our North American footprint. By hosting on Dedicated's networks, our customers are able to enjoy the lowest latency and best DDoS protection in the industry. I frequently recommend them to anyone in search of an IaaS provider.

very bad fixing of the problem Answer was quick but so unprecise that me as a normal person could not work with that information. so problem still not resolved.

I have been working with dedicated.com… I have been working with dedicated.com for the past couple of months, we rent multiple full racks from them and it has been nothing short of amazing, friendly support, quick replies, and most importantly the ability to think outside of the box. They are truly dedicated (pun intended) to helping you! Matthew, you rock!

Fast servers, fast connection, no security, poor customer service Pros: Loved the fast setup. Low prices. Solid connection. Cons: Had an issue with the server caused by an OS issue. This was not a hardware failure, but contacted support anyway in hopes to find some type of resolution such as adding an additional hard drive to temp boot, using a separate ISO image or locally installed flash drive or external storage. Contacted support, heard nothing for 6 hours. In the mean time switched to another service provider. Explained this delay is unacceptable in the ticket with customer service. Their response? "It's not high priority to us!" Ha! The ironic part is we wanted to switch all of our 117 servers to them, but after experiencing the poor customer service with the first server, paying them anymore is out of the question. I didn't expect a resolution, I just expected them to tell me my options. Even Amazon support does that on AWS. Even if a triage person told me "this isn't something we can help you with", that would have been helpful. I assumed with being a smaller company than AWS that they'd have faster response times. Apart from the poor response timeframe, I felt treated like a end-user rather than an MCSE systems administrator. Too many assumptions made by them that had the connotation of making me feel like a user that wasn't worthy of their time. Motherboard is nearly 10 years old, no recent driver releases. BIOS has multiple security vulnerabilities that remain unpatched. I asked if they wanted to know about any other concerns I had but they didn't acknowledge that either. They referenced being an infrastructure host, but do not have many of the other features that other infrastructure hosts have, so the remote options for fixing a non-bootable server are limited. You should probably only use them if you have several HA servers for ALL workloads or low priority servers. Moved on because our company cannot depend on delay in support in case anything goes wrong. Updated: X10SRL-F motherboard was using BIOS version 3.0. Version 3.0a came out in 2018, latest version 3.4 came out in 2021. BIOS is outdated by 3 years. The ISO for the OS was larger than the maximum IPMI 4.7 GB and that was mentioned several times in the ticket. Thank you for continuing to question the customer, and nicely inferring that your customer is incompetent by stating they should have used an MSP and your team knows better what is "cost effective". Reduced from 2/5 to 1/5 stars for ongoing "the customer is never right".

The provider is perfect for masochists… The provider is perfect for masochists who love to be insulted in the support chat. RDNS support did not work on the server control panel, which support was unable to fix within 5 days. After 5 days of downtime for our product, I received not an apology, but an offer to update the RDNS through the support chat instead of the panel. Okay, I agreed to this decision, but after asking to update the RDNS in the chat, I received from a company employee a portion of insults and accusations that I was a scammer/spammer and their services were not for me, after which my server was canceled (thank you, at least the money was returned ) I am very glad that your employees use RDNS extrasensory abilities to determine everything about the client, but I expected to get a regular working server and not insults and almost a week of project downtime I'm surprised that anyone even works with you