Suzette was EXCELLENT helping to solve… Suzette was EXCELLENT helping to solve issue with TV hookups. She listened to my issue and made a very reasonable suggestion to fix- don't use the same WiFi name ... TVs were stuck on the prior name and password. TV Customer Service didnt suggest that.... THANKS Suzette! Installation went very well.. VERY happy with SP so far !

Great, friendly and efficient service! Ms. Masters listened to my issue (temporary need to shut down the 5 GHz channel on my eero mesh network to connect security camera), called a colleague who could perform the temporary shutdown which only Simply Bits could do, and stayed on the line until her colleague reported shutdown successful. I was able to connect the security camera and the 5 GHz channel restarted 15 minutes after the shutdown as promised. On top of that, Ms. Masters called me back later (as she said she would) to confirm everything had worked out OK for me.

Quick install, speed as advertised Quick install, Download speed is as advertised. Steady high speed rate for streaming content all hours of the day

Customer service by the installer was… Customer service by the installer was done efficiently. The installer took his time to ensure that the system worked and that we were able to connect our devices. He spent a lot of time trying to get our lap top computers to connect to the wifi system, but to no avail. It was determined that one computer was outdated and wouldn't connect to the system while the second lap top did finally connect. Our internet speeds have greatly improved over the previous provider who would not correct the exposed phone lines in our back yard after 4 years of negelect.

Same Day Restoration of Service I have been a Simply Bits customer for many years. The cable for our internet service finally succumbed to Tucson weather. Simply Bits technicians came out the same day and restored service. I regard that as excellent support and appreciate the quick repair.