Responsiveness is lacking Responsiveness is lacking; it is very hard to get in touch with someone for a quote. This has not been just one time but several. We reach out to existing sales members that we have worked with in the past. Last year we ended up purchasing from a different company! Also the week lead time for a n order acknowledgement is ridiculous!

I am impressed and will recommend them anytime. First the bad: I think I may have received my shipment a day late, but it was a rush order, shipped completely across the country, and logistics have been a nightmare for a while now. The good: Everything else. I wasn't paying attention and misordered extra rails. They called to verify what I intended to do. They also said that they had a different part available that exceeded the specs for what I needed from the system, thus giving me some wiggle room... at a reduced price, and would I like to have them make a substitution? Wonderful service on the phone after as well.

Great product Quick and easy to order and ships quick. Great product and easy to install. Would definitely purchase from again.

Communication was great Communication was great. The PC I built was waiting on parts out of stock and their ETA to ship was spot on making my installation schedule stay on time.

Computer broken out of the box Computer broken out of the box. No video output. They were able to take it back and correct the jumper setting (I tried, but it was too small and hard to get it, and I ended up just dropping the jumper somewhere in the case). Thanks to Superlogics for the fast repair and return.