First time (...and last time) customer First time (...and last time) customer. Ordered item online, finally received wrong item via UPS after a shipping delay. Called and texted company to report their error. Overstock sent their choice of a substitution without notifying me, or providing the option of canceling. AND, the substitution is advertised as lower priced, so I was overcharged. I'll stick with Amazon, eBay, and my local stores.

I would never purchase from this… I would never purchase from this company again. I ordered a king-sized quilt. The quilt was not big enough to cover the bed and the quality was poor. When I returned the quilt, the cost of return shipping was deducted from my refund PLUS an additional $6 and some change.

Good luck reaching customer service Good luck reaching customer service. I have been buying from Overstock for years, over 140, orders, spent thousands of dollars. I purchased a light in March 2023, due to unforeseen circumstances we were not able to install it until November 2023. Tried various methods to get in touch with them, no response. Hold times were over 45 minutes, crazy. Was told my issue would get escalated and I’d get a call back. Two calls back later, my request was denied. I know the usual return policy and have always been within that timeframe. I did not think asking for an exception for a return would not be granted due to my history with the company. Lesson learned about buying ahead of time and also about loyalty to the customer. Not sure I will do business with this company anymore as their customer service has taken a nose dive.

07-2023 . . . Problems receiving a complete shipment. 07-2023 We ordered a 10’ x 10’ - 5’ high with chain-link and door Dog Kennel With Roof to house two dogs needing outdoor secure arrangement. What a nightmare with over a month of back and forth “conversation” as to when the delivery would be completed. We cancelled order due to lack of complete delivery. We Will NEVER Order ANYTHING From OVERSTOCK AGAIN ! ! !

WARNING ABOUT RETURNS I ordered a… WARNING ABOUT RETURNS I ordered a brand name set of sheets and 2 extra pillowcases. I received some unlabeled set and cases that were really poor quality. I immediately went to the website to return and although the original order all came in one package they would not let me return in one package. They charged $16.42 to return 2 pillowcases and $21.41 to return a set of sheets. Outrageous amounts! When I called they said they could not issue a shipping refund since the items were refunded already and kept repeating that mantra, totally unhelpful!