Since overstock is now bed bath and… Since overstock is now bed bath and beyond I’m writing a bad review for them. I bought a mirror last year that I set aside for a renovation project, I finally got around to that project and the mirror was completely shattered, I contacted bed bath to see if they could honor the item, unfortunately at no help even though I didn’t break the mirror it came out of packaging completely broken they could not honor anything. It was my fault for not checking the packaging right away their fault for sending a broken item.. $126 down the drain

Buy at your own risk This company doesn't care about it's customers. Their website sets the last order details to your default. So if you shop something to someone else and then order something for yourself later, it will ship to the older address and refuse to change it. So have fun picking up you item from another state. Also, they ship each item separately on different days. Good luck with that. They furniture is such bad quality and breaks when putting it together. Overall a sham of a company.

First time (...and last time) customer First time (...and last time) customer. Ordered item online, finally received wrong item via UPS after a shipping delay. Called and texted company to report their error. Overstock sent their choice of a substitution without notifying me, or providing the option of canceling. AND, the substitution is advertised as lower priced, so I was overcharged. I'll stick with Amazon, eBay, and my local stores.

Horrible return policy Horrible return policy. Horrible customer service from people who can't even communicate. I tried for 2 weeks to contact someone for a return since I was unable to process the return through their website. By the time I reached someone, the return window had closed and he would not help me beyond possibly charging me for return shipping and only giving me store credit. And I wasn't even guaranteed that.

Read review policy before you purchase. They're mostly good but one thing prevents them from being a 4 or 5 stars company, their return policy. I bought a chair, it arrived and was total trash, had a yellow stain on on the white center, legs were uneven, just garbage but on top of that, I get banged out for $22 to return it. With the risk of an online purchase not meeting expectations,I won't be buying anything again from Overstock if I'm on the hook for shipping costs.