paul
GBI believe the company stole my $489.99 In September 2014 i had purchased a software program Photoshop for Mac from the website lastchancebuys.com. Two weeks later, after attempting to call and email the company to find out when i would receive the software, one email was sent indication it was just sent. I did receive it but it was for a PC, not an apple computer. Since i have an apple computer, the software is useless to me. I tried contacting the company of the situation but no response. Last Chance Buys finally answered my email concerning the problem and told me to return the disc. I did by 2nd day USPS with signature confirmation and emailed the company with a link that shows the disc was signed for by them and that i would like a receipt. After repeated calls and unanswered emails indicating i would like my payment of $489.99 refunded but with no response, i filed a dispute with Barclay MasterCard which was used to purchase the software. On my Barclay statement of 11/24/14, the disputed charge of $489.99 was credited to my account but reapplied on the next statement because Last Chance Buys claimed the transaction was in person, which it was not. I opened a 2nd dispute and sent Barclay 3 documents supporting my dispute: the receipt of the sale and a copy of the last correspondence by email with a link to the USPS website both indicating that the transaction was NOT in person and a copy of the page from the USPS website indicating the disc was received by them. On February 10th, i received a letter from Barclay: "...merchant has since denied out request for credit based on the enclosed documentation refuting the disputed claim ...we are unable to further pursue credit on your behalf for this particular transaction because we were not provided with another qualified merchant's written opinion that the work performed by the above merchant was incomplete, unnecessary or of inferior quality."
Jax Fernandez
GBSuperlative Ordered CS6 and received my order promptly. The software installed without a hitch. Actually, I received Photoshop CS6 extended which has a few more extras as opposed to the basic package that I paid for. Thank you very much Lastchancebuys for your sale product, your rapid delivery and the unexpected upgrade !!! I will look at their site from time to time to see if there is anything more that I can use. Would certainly buy from them again. Strongly Recommend :)
Sherice
GBHorrible customer service UPDATE: Finally received the product (8 days after ordering) and received a blank disc. The disk and serial number were not in Adobe packaging. Called Adobe support and gave them the serial number I was given by Last Chance Buys and turns out it is an Adobe licensing product (which I'd be surprised if you are even able to sell). I believe they should have disclosed these things right away. Thankful that Adobe chat was able to help me out. I recently purchased the CS6 Web and Design Premium from Last Chance Buys. Did not receive a confirmation by email. I tried calling and emailing customer support for a status update and had not heard anything back. The customer support line prompts took me to the recent purchases line where they prompt you to create a ticket online. I tried to create a ticket online and am taken to a broken link (saying you have entered an incorrect address which is their link). My status on my account had not changed. 5 days later and I finally get a tracking number (that is not found). I have taken screen shots of all my difficulties with this site for proof. 5 days later and I still have not received a response for any of my emails. The product is still not on my doorstep. On the site they say they will get back to you in less than 24 hours to respond (lies). I would not recommend them to anyone. Yes, their prices are great, but it is not worth not knowing whether you will even get the product or not. BE VERY CAUTIOUS!
Kat Roseth
GBNo Response Via Email or Phone I am experiencing no replies by phone or email, which is poor customer service in this day and age. Your competition is responsive! There is no shipping information online to indicate when my product will ship. I am anxiously awaiting to here back from someone and receive my order. C'mon folks at Last Chance Buys, please improve your customer service.
Joel Adams
GBLights on, No one is home! I strongly believe this is a SCAM site! I waited weeks and they still haven't shipped the product. They have a chat system that is never activated. Their phone number simply directs you to the website, which has a broken link. I sent them a message to cancel my order. It has been over a week and no reply nor change to my order status (which has said shipping shortly since purchase weeks ago). Please, please PLEASE... bargain shoppers, beware!! It is my firm belief that most (if I could prove it, I would say all) positive feedback regarding this site is falsified.