Appliance Company of America (Zhuhai) Co., Ltd. Mis-representation Air Fryer Oven: My wife bought an Appliance Company of America (Zhuhai) Co., Ltd. Air Fryer Oven: ACA Model ATO-EAF26A as a birthday present. Capacity quoted as 26Litre. Ideal. But it looked small so I measured the oven internal dimensions: 32cm w x 18 cm h x 31.5 cm d = 18.14 cu cm = 18.14 litre WHAT A JOKE! As a follow up: The Company have refused to take it back and refund. Buyer Beware!

BEWARE!!!!! I placed an online order to Appliances of America on July 27, 2015 (Order # W8256). $3,494.00 was immediately deducted from my banking account. It is nearly impossible to speak to anyone there. It took them three months to let us know our item had been discontinued. We then canceled our order and was told it would take 2-4 weeks for reimbursement. It’s been 4 months and we don’t have a refrigerator or our money. Please check them out on the BBB (Better Business Bureau) website.

Customer service problems; perhaps some growing pains These guys do not respond quickly to emails or phone calls (2 day response time), do not provide ship dates. 3 weeks later, still waiting, with no updates. Order status displays "no information available". Cancelled the credit card I gave them, cancelled order. I did get a call from the store manager. He was very apologetic, and wanted to make things right. For me, however, that ship has sailed. I deeply appreciate his sincere effort in calling, I know calls like ours are not easy, or fun. As mine seems to be the only even half negative review here, maybe you'll have better luck.

Company was referred by Sears for… Company was referred by Sears for repair service. Technician Curtis was rude, obnoxious & VERY UNPROFESSIONAL!!!! Displayed an attitude right from the initial phone call. On the day of service Technician’s tone was aggressive & demanded that I go “somewhere else” while he worked (stated that it was company policy). Really?!?? He hadn’t made that request before when he needed my assistance with me using my phone flashlight because he did not have a flashlight of his own. Which prepared technician does not have that as part of their tools?! Anyway l insisted that it was my home & I would not be going anywhere). Should have kicked him out then but didn’t!! Technician demanded to know my deductible even though it was paid in advance to Sears. My fiancée is insisting that I make a formal complaint & I will because there is much more to report regarding his inappropriate behavior. DO NOT USE THIS COMPANY!!!!! What a horrible representation of a reputable company as Sears!!!!!!! Is anyone wondering why their rating is at a 1 star......It should actually be -10!!!!!!!!

Good reviews are deceiving. Delayed shipping. Ordered washer & dryer on 6/7/15. I received my order on 6/30/2015. After speaking to customer service at least 10 times. They only responded after originally posting a bad review. They requested to me to take down the bad review in return for extended factory warranty for an year. They also agreed for a price match with home depot. Over the next few months I exchanged emails with the customer agent for the price match refund amount. He told me that the check will be mailed to me in a month and that did not happen until now.