Otterbox Defender / Samsung Note 20… Otterbox Defender / Samsung Note 20 Ultra. Within the first year the plastic case cracked in the lower right corner. It was replaced for free with the exception of the shipping cost. The replacement didn't last as long as the first one. The new case cracked in the same location. This time, the glass on the back of my phone shattered while still in the case. Otterbox will replace the case but not cover the cost of any damage to the phone.

0/5 customer service I got bombarded with "save $10 on purchase of $20" emails. When I tried to use it for a $120 dollar order it didnt work. So I called and the women couldnt figure out my 5 letter adress so she hung up on me. I called 2 more times before my order was finally made and they took payment. 10 days later nothing came so I called and apparently they took my money and didnt ship it because they didnt have my address. (They made me verify my identify using my address at the beginning of the call). Terrible company with terrible customer service spend your money elsewhere!

DO NOT BUY FROM THESE SCAMMERS DO NOT BUY FROM THESE SCAMMERS Screen Protector - not as described. Stops fingerprint sensor working. Thick. Not clear, milky colour. My account is deleted so I cannot ask for a refund.

My phone was ran over by a car My phone was ran over by a van and its OtterBox case/protector left it completely undamaged. 10/10.

Warranty is Misleading and False Advertising My husband has had an Otterbox on his phone for about 4 years now. It finally is on its last leg from normal wear and he decided he needed a new one. I realized he could get a replacement through OtterBoxes warranty that they offer on ALL of their cases. WRONG!!! I was told that ALL of the cases for his phone had been discontinued and they no longer carry any for his phone but they offered him a discount for future purchases. What is he going to purchase if all the items for his phone are discontinued? I sure as heck do not use OtterBox and absolutely refused to after this so that discount was pointless. What is the point of the lifetime warranty if it's not actually a lifetime warranty? Misleading and false advertising. Do better.