Terrible customer service I ordered an Apple Watch case from the otterbox online shop 3 weeks ago. As I confirmed the purchase the page froze. The full amount was deducted from my bank account, but I received no confirmation email. I have sent 4 emails to their customer support but only received an automated email that says that someone will be in contact within 72 hours. It’s been 3 weeks and no one has been in contact. For such a big company otterbox has terrible customer services.

Warranty is Misleading and False Advertising My husband has had an Otterbox on his phone for about 4 years now. It finally is on its last leg from normal wear and he decided he needed a new one. I realized he could get a replacement through OtterBoxes warranty that they offer on ALL of their cases. WRONG!!! I was told that ALL of the cases for his phone had been discontinued and they no longer carry any for his phone but they offered him a discount for future purchases. What is he going to purchase if all the items for his phone are discontinued? I sure as heck do not use OtterBox and absolutely refused to after this so that discount was pointless. What is the point of the lifetime warranty if it's not actually a lifetime warranty? Misleading and false advertising. Do better.

0/5 customer service I got bombarded with "save $10 on purchase of $20" emails. When I tried to use it for a $120 dollar order it didnt work. So I called and the women couldnt figure out my 5 letter adress so she hung up on me. I called 2 more times before my order was finally made and they took payment. 10 days later nothing came so I called and apparently they took my money and didnt ship it because they didnt have my address. (They made me verify my identify using my address at the beginning of the call). Terrible company with terrible customer service spend your money elsewhere!

SCREWED IN WARRANTY! My case broke after a few months and, it was replaced and broke again. Now my model is discontinued and Otterbox does not offer replacement or reimbursement anymore. I found one on Amazon for $29 bucks and I asked them to buy that and ship it to me. Seems only fair since I was still in warranty that I paid for and they couldn't honor it, But they didn't like that option. Here's what they offered to make me complete: 1 New case to use on another phone. I only have 1 phone????? OR 2. Buy a new phone and they would give my 25% off a new case for the new phone. what a load of BS! OTTER BOX has proven to be another company that continues to throw crap in a box and walk away from the mess they made. Untrusty. Poor quality products. Extremely high pricing. Hopefully I let others know how crappy OTTERBOX really is. just another POS from China!

Screen protector film for S23 Screen protector film for S23 is absolute garbage. Instructions aren't clear, the various tabs and covers attached to the film don't come off properly when trying to install and the result was about as smooth as the surface of the moon. Went in the bin. Ridiculously expensive for what it was and a high standard delivery charge.