Excellent product and customer service I bought a moosoo vacuum from Amazon last year. 8 months later the hose connector to the body was broken… contacted the company since it has a one year warranty. The part was out and told it will be shipped once available. ( I was little skeptical, be honest… ). Received a brand new vacuum within a week! Professional communication, emails were promptly answered. I am extremely happy with the product ( light weight and does a great job for everyday easy pickup) and excellent customer service. Definitely will get another one, but cordless. Oh, the plug in version, which is the one I purchased, has a LONG cord. Just FYI.

Unable to contact them for return Bad quality product. When I tried to contact them to return it within a day of receiving it, they are unresponsive. I have tried calling and emailing multiple times

BEWARE OF THIS COMPANY Terrible company to do business with. Vacuum Cleaner broke within 6 months. Company did not stand behind warranty. They offered to replace it after I sent a video, however, they claimed they were out of stock and didn't expect shipment for a few months. They would not give me my money back so I could purchase a replacement. Amazon took it back at a considerable financial loss.

The company is unresponsive to emails The company is unresponsive to emails. I have emailed them multiple times without getting a response. I have purchased 3 cordless vacuums from them and will not purchase another product as their customer service is lacking. Do yourself a favor and look at another brand.

Vacuum was not delivered to me so I… Vacuum was not delivered to me so I canceled the credit card payment. Then kept telling me it was delivered and then threatened me via email about refusing to pay. Well I refused to pay because I did not get it. Then it was finally delivered in an Amazon speaker box all damaged. Can never speak with anyone and emails may take a week for them to respond but they are quick to threaten me!! Now cannot get any replacement filters, all out of stock!!!! BEWARE DO NOT BUY from them.