GARBAGE SERVICE for a product that doesn't last!!! Took company 5 months to act on my inquiry which was 2 months before the warranty expired. They finally sent me a new battery because it would not charge properly. After the unit still would not charge, they refused to help. DISGUSTING SERVICE!!!!!

Moosoo RT40 Short Battery Life - No Replacement Purchased 4/21 from Amazon. Battery life now down to 20 minutes runtime max. Customer service says replacement battery no longer available. No help on a 3rd party alternate battery. Really, with a 2 year old product ? Would never buy another Moosoo product. 12/7/23 UPDATE: For those interested in a 3rd party replacement battery, the following Cameron Sino battery will work. Search Amazon for: "Cameron Sino Battery for Liectroux C30B C30B 2D C30B 2D WiFi Robot Vacuum Cleaner Midea M4 PN:Liectroux MD-C30B 2600mAh I installed it in my RT40 and the runtime is now back to normal.

Poor quality product and no willingness to honor advertised warranty The cordless stick vacuum stopped working soon after first being used. The company did not honor the warranty. This appears to be a common experience among other buyers. Beware.

I purchased a vacuum with a warranty I purchased a vacuum with a warranty. The vacuum was amazing but only lasted a few months. Trying to get a new vacuum from a paid protection plan from this company is damn near impossible. The vacuum brush roll stopped spinning. The issue is the electric not the brush roll but they refuse to send me are placement vacuum even when it’s under the manufacturer warranty and I paid for extra coverage. Terrible customer service.

Same issue as below Same issue as below. I just purchased this Moosoo Cordless Vacuum 4-in-1 Lightweight Stick Vacuum on Black Friday and everything was find working great and then one day it just won't come on. The light is on but there is no power. Ane the company does not answer the Phone.