Don't buy a moosoo!! Unfortunately as so many others I found customer service completely unacceptable. The cordless S2 vacuum I purchased had the filter missing, but I didn't realize it until I watched a You Tube video how to take the dust cup off. So I thought I could find the filter online and buy it. This vacuum has no parts available to buy anywhere. So I emailed moosoo 3 times and called and waited on hold forever. As others have stated, there was no response whatsoever. Since I bought it through Walmart, they contacted moosoo for me and promised a reply within 48 hours. But again no response, so I will be contacting Walmart's customer service again. Moosoo obviously doesn't stand behind their products at all, do not buy a moosoo. A waste of money and time. At this point I will be demanding my money back in the light of their lack of response and the fact parts are not available for this vacuum.

Excellent product and customer service I bought a moosoo vacuum from Amazon last year. 8 months later the hose connector to the body was broken… contacted the company since it has a one year warranty. The part was out and told it will be shipped once available. ( I was little skeptical, be honest… ). Received a brand new vacuum within a week! Professional communication, emails were promptly answered. I am extremely happy with the product ( light weight and does a great job for everyday easy pickup) and excellent customer service. Definitely will get another one, but cordless. Oh, the plug in version, which is the one I purchased, has a LONG cord. Just FYI.

Dead battery, no reply from company Did this company go under? I’ve been trying to contact them using phone, mail, and their website form but no reply for weeks. When you call their hotline it says they’re currently closed every time I’ve called within business hours. My battery stopped charging and havnt reached a year yet.

Vacuum was just what I needed Vacuum was just what I needed. Like other reviews, I find that it works great on hardwood and is still effective on carpet but not 100%. Perfect for grabbing to clean up a mess quickly. Would definitely recommend if looking for an affordable, effective, cordless vacuum.

RIPOFF! Moosoo Air Fryer Purchased Moosoo Air Fryer. Before warranty expired it died. Contacted company who stated warranty would replace air fryer but never happened. After many emails saying it was Amazon's responsibility, would I take a reduced refund, etc, etc I was basically told "Tough Luck!" I am unable to located a mailing address in the USA that I could send small claims action too. A friend of mine bought the same air fryer with the same result.