BEWARE OF THIS COMPANY Terrible company to do business with. Vacuum Cleaner broke within 6 months. Company did not stand behind warranty. They offered to replace it after I sent a video, however, they claimed they were out of stock and didn't expect shipment for a few months. They would not give me my money back so I could purchase a replacement. Amazon took it back at a considerable financial loss.

Moosoo RT40 Short Battery Life - No Replacement Purchased 4/21 from Amazon. Battery life now down to 20 minutes runtime max. Customer service says replacement battery no longer available. No help on a 3rd party alternate battery. Really, with a 2 year old product ? Would never buy another Moosoo product. 12/7/23 UPDATE: For those interested in a 3rd party replacement battery, the following Cameron Sino battery will work. Search Amazon for: "Cameron Sino Battery for Liectroux C30B C30B 2D C30B 2D WiFi Robot Vacuum Cleaner Midea M4 PN:Liectroux MD-C30B 2600mAh I installed it in my RT40 and the runtime is now back to normal.

Absolute garbage Absolute garbage! Only used it a hand full of times on hard wood floors and the motor quit. I contacted customer service, no help at all!! Would not one time good will vacuum. Apparently the motor is a known problem. They sell the motors separately yet they are out of stock. GO FIGURE! P.S. the USA@imoosoo dot com email address is not USA at all. actually Chinese. Buyer beware!

I purchased a vacuum with a warranty I purchased a vacuum with a warranty. The vacuum was amazing but only lasted a few months. Trying to get a new vacuum from a paid protection plan from this company is damn near impossible. The vacuum brush roll stopped spinning. The issue is the electric not the brush roll but they refuse to send me are placement vacuum even when it’s under the manufacturer warranty and I paid for extra coverage. Terrible customer service.

Buyer beware, nice packaging doesn't cut it After 3 months of careful use the battery in my Moosoo -8G rotrary shaver, purchased by myself from Walmart, would no longer hold a charge.The 120 AC volt power pack was putting out the correct 8 volts DC and with no signs of damage I contacted customer service by email. I included the Walmart order number, photos of the box and unit and serial number tag, repeated the serial number, and twice gave a clear description of the problem. A lady in their customer service named Anna and I next conversed 4 times in email, her only replies being repeated nonsensical requests for "videos of the defect" and assurances that the claim would then be honored. I should have checked this review website before buying it, is too late now.....Richard Golek, Pinellas Park, Fl