Absolute garbage Absolute garbage! Only used it a hand full of times on hard wood floors and the motor quit. I contacted customer service, no help at all!! Would not one time good will vacuum. Apparently the motor is a known problem. They sell the motors separately yet they are out of stock. GO FIGURE! P.S. the USA@imoosoo dot com email address is not USA at all. actually Chinese. Buyer beware!

Vacuum was not delivered to me so I… Vacuum was not delivered to me so I canceled the credit card payment. Then kept telling me it was delivered and then threatened me via email about refusing to pay. Well I refused to pay because I did not get it. Then it was finally delivered in an Amazon speaker box all damaged. Can never speak with anyone and emails may take a week for them to respond but they are quick to threaten me!! Now cannot get any replacement filters, all out of stock!!!! BEWARE DO NOT BUY from them.

RIPOFF! Moosoo Air Fryer Purchased Moosoo Air Fryer. Before warranty expired it died. Contacted company who stated warranty would replace air fryer but never happened. After many emails saying it was Amazon's responsibility, would I take a reduced refund, etc, etc I was basically told "Tough Luck!" I am unable to located a mailing address in the USA that I could send small claims action too. A friend of mine bought the same air fryer with the same result.

Moosoo RT40 Short Battery Life - No Replacement Purchased 4/21 from Amazon. Battery life now down to 20 minutes runtime max. Customer service says replacement battery no longer available. No help on a 3rd party alternate battery. Really, with a 2 year old product ? Would never buy another Moosoo product. 12/7/23 UPDATE: For those interested in a 3rd party replacement battery, the following Cameron Sino battery will work. Search Amazon for: "Cameron Sino Battery for Liectroux C30B C30B 2D C30B 2D WiFi Robot Vacuum Cleaner Midea M4 PN:Liectroux MD-C30B 2600mAh I installed it in my RT40 and the runtime is now back to normal.

DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY! My cordless vacuum broke after six months. The company admitted the motor was defective and said they shipped a new replacement motor. After two months of going back and forth, never receiving the motor they told me to contact Amazon. They said they couldn’t replace it. They obviously had no intention of ever sending it and just kept giving me answers that were not truthful.