Upright is JUNK! Poor battery life and poor costumer support! I purchased an upright vacuum after purchasing 3 of the small handheld vacuums. The small ones are now into their 3rd year and still work fabulous so I’m figured I’d love the larger model just the same. However, I was very disappointed with this model. It was great until the battery died just after a year. I only used it occasionally in our second home, maybe once or twice a week. After contacting the company, they did nothing to support my issue other than wasting my time with hopeful back and forth emails. Their sixth email just stated that it was no longer under warranty and batteries were not available. So, basically if you’re looking for something that will last beyond a year, this isn’t the brand! When it worked, it was decent but one would expect a vacuum to last longer than this and any good company would back their product. Stay clear, this is JUNK!

Vacuum was not delivered to me so I… Vacuum was not delivered to me so I canceled the credit card payment. Then kept telling me it was delivered and then threatened me via email about refusing to pay. Well I refused to pay because I did not get it. Then it was finally delivered in an Amazon speaker box all damaged. Can never speak with anyone and emails may take a week for them to respond but they are quick to threaten me!! Now cannot get any replacement filters, all out of stock!!!! BEWARE DO NOT BUY from them.

GARBAGE SERVICE for a product that doesn't last!!! Took company 5 months to act on my inquiry which was 2 months before the warranty expired. They finally sent me a new battery because it would not charge properly. After the unit still would not charge, they refused to help. DISGUSTING SERVICE!!!!!

The company is unresponsive to emails The company is unresponsive to emails. I have emailed them multiple times without getting a response. I have purchased 3 cordless vacuums from them and will not purchase another product as their customer service is lacking. Do yourself a favor and look at another brand.

RIPOFF! Moosoo Air Fryer Purchased Moosoo Air Fryer. Before warranty expired it died. Contacted company who stated warranty would replace air fryer but never happened. After many emails saying it was Amazon's responsibility, would I take a reduced refund, etc, etc I was basically told "Tough Luck!" I am unable to located a mailing address in the USA that I could send small claims action too. A friend of mine bought the same air fryer with the same result.