I have had this for 3 years and still sucks and poor support From the moment I bought the product it was dysfunctional. There is no way to contact support besides long back and forth email threads that take up to much time. Your products are thousands of dollars and you can't invest in support? You guys suck and are absolutely the worst company. Your support bot is crap and I design them for businesses for a living and they are actually helpful. Your articles and help videos don't go over hard resets and I spent over 5 hours testing everything out. I bought a new cable too. I have had this for over 3 years now and I have to say this product is trash. It has great sound but is highly unreliable.

I like UA! This five star is for Drew, the UA ninja! Thanks you for all the help along my journey! Also huge thanks to all the support agents(Sam, Greg etc.) making my experience using UAD products smooth and easy!

Definitely selling my Apollo for a reliable brand Definitely selling my apollo twin for something else due to the nonexistent customer service. These are some of the most expensive interfaces and plugins on the planet but there's no customer service. I payed for the spark subscription but the ua.connect.app won't open. The only part about this entire situation that went smoothly is when they charged my debit card. It was immediate and no problems whatsoever when taking my money. I can't wait until I get rid of this thing. Don't believe the Apollo hype. Purchase you something more reliable.

Unhelpful to a fault I just want to say UA are really helpful, speedy in their response times with customers & always informative to prospective customers. I WANT to say that, but unfortunately I can’t, because I think the complete opposite! Sarcastic, arrogant & apathetic! Won’t ever be buying from them!

Excellent customer service If you purchase a plugin make sure your email address is the one that is registered to your iLOK manager otherwise your product will be stuck in the Guest Cloud which is very annoying. There is no way to merge this account to the one with my iLok email address. I will update review to a full five star if this matter is resolved within 31 days which is pretty fare. (update) They sorted it out promptly i'm over the moon. Apollo Twin Soundcard is on my priorities list. Thanks UA