UA Universal Audio Plugins are the best Pro choice ! IMO, Universal Audio is the leading Audio Plugin Software Developer for Professional Mixing and Mastering Engineers and Musicians. Their customer support is second to none. Their products are State of the Art! If you are serious and new to recording music, RESEARCH UA before you waste your time and hard earned cash. They aren't cheep, but you'll save in the long run. You'll end up at UA either way anyway. Just an FYI for those of you looking to Trust pilot. Best of Luck, - G. Kevin Gilroy

Excellent customer service If you purchase a plugin make sure your email address is the one that is registered to your iLOK manager otherwise your product will be stuck in the Guest Cloud which is very annoying. There is no way to merge this account to the one with my iLok email address. I will update review to a full five star if this matter is resolved within 31 days which is pretty fare. (update) They sorted it out promptly i'm over the moon. Apollo Twin Soundcard is on my priorities list. Thanks UA

Scam company I purchased an UAD-2 and some plugins, but now I cannot even login to my account. Also the quality of the plugins has become worse. Think twice before dealing with this company.

Absolutely horrible experience! That was a swift experience with this company. They did not only solved my issue (automated customer service), but furthermore didn't allow me to download my product (a set of VST plugins) stating that the token I have was already redeemed! How could it be redeemed if the software designed to redeem you provide is not responsive? Absolutely horrible experience!

UAD customer support is absolutely horrible UAD customer support is absolutely horrible. All you can deal with is the Bot that tells you the same thing over and over that didn't help. I put in a support ticket and still no help. I got a response from that damn Bot again. I spent a lot of money at this company and to receive such cruddy support is not acceptable.