I have to express my deep concern… I have to express my deep concern related to consistent prolonged support response from the UAD Support, and the quality of troubleshooting assistance provided by the Support team. Personally I encountered persistent delays for days and weeks, and this impacts my ability to use their products and interfaces, and is very frustrating. This has been going on since I remember, and no action has been taken from the UAD. In other words: Disrespect and arrogance toward us customers!

Excellent customer service If you purchase a plugin make sure your email address is the one that is registered to your iLOK manager otherwise your product will be stuck in the Guest Cloud which is very annoying. There is no way to merge this account to the one with my iLok email address. I will update review to a full five star if this matter is resolved within 31 days which is pretty fare. (update) They sorted it out promptly i'm over the moon. Apollo Twin Soundcard is on my priorities list. Thanks UA

Scam company I purchased an UAD-2 and some plugins, but now I cannot even login to my account. Also the quality of the plugins has become worse. Think twice before dealing with this company.

Absolutely horrific customer support Absolutely horrific customer support. I spent $200 on plugins during their cyber sale and they didn't show up in my library. Can't get a human on the phone and just got a response from the ticket I opened on 12/4 saying they can't service the ticket.

Compatibility Issues iLok/macOS Have been informed about iLok compatibility issues with the new version of macOS (again). Thats not acceptable in 2024. UA Audio: Make iLok avoid such problems and please find another copyright solution. iLok has hurt us since the 90'. I do not want to postpone any Mac OS upgrade. Stopped buying any new plugin with iLok.