great problem resolutiom -- Purchased a refurbished MS Surface Pro… Purchased a refurbished MS Surface Pro that was supposed to come with a keyboard and pen. Arrived a few days before expected and the pen was in the box but no keyboard. I contacted Woot and within 12 hours had a response offering a free return or a $30 credit. I asked for the credit but noted that a replacement keyboard from Amazon would cost me $44 and asked for a $44 credit. Within 4 hours had a response and a $50 credit. I'm very satisfied.

Woot was great back in the day before… Woot was great back in the day before Amazon took over. They had great deals and the Bag O' C was always exciting. Since Amazon took over the sites quality and deals have dropped unfortunately.

Sent bad air conditioner no replacement… Sent bad air conditioner no replacement or able to repair. Fighting to get a refund get nothing but a million useless emails and put me off for return and refund. How can Amazon which is always good with return policy's be affiliated with this company. Do not buy.

Woot uses United Pony Service I placed an order with Woot and received confirmation and UPS tracking info but yet still 3 weeks later nothing!!! It keeps saying delayed but unless UPS has united pony or mule division I cannot understand what the delay could be? Thank goodness I didn’t spend any significant money with these people.

Ordered many times since 2004 Ordered many times since 2004, and never had any issues. Based on some reviews, many can think that it's a scam company - It's not. For many years before Amazon purchased Woot and after, I never had a single issue. The items are as described and arrive on time. Woot doesn't deliver overnight like Amazon, but this is explained many times across the site. I've purchased numerous computers for multiple businesses and homes, always in excellent condition for the price! But of course, for refurbished products at this price, you can't expect the same level of customer service you get at a retail store. Don't be naive!