Company quickly responded finally when complaints filed Updated review: Email contact form didn't work on the website when I tried to inquire about my stalled process. I sent a device in, I had confirmation of arrival but nothing from Trademore on my account. They had no updates and no record of having my device. Upon my negative review, they did respond and made it right. Can't give 5 stars because of what I needed to do for them to respond, but otherwise it would have been a 5 star experience.

A disaster I just received a phone that I bought from Trademore (I'm from Argentina). He arrived today. I just turned it on and it asks me for a password (6 digits). What the hell is going on? Can you at least have the dignity to offer me a solution? It's supposed to be "unlocked" because that's how I bought it. IN CASE YOU ASK ME, THE ORDER NUMBER IS #ETKUAQV2O4 I would appreciate a solution soon, or at least tell me what the key is.

While the phone condition was good (not… While the phone condition was good (not quite the excellent they claimed) my problem was that the phone I purchased still had an unpaid balance due which is not cool. I can’t recommend buying from them... Update: TradeMore responded and offered to help which I appreciate, but the phone is already on its way back being returned. That said, selling phones that have unpaid balance due is not cool and as stated, my review above stands

I filled in their questions honestly then they bait-and-switch! I filled in their questions 100% honest. Accepted their $7 offer figuring it was better than NOT recycling. Then they write back telling me my device is worth $0 as if I lied. They spent more in postage than just paying me my $7 but it's their loss.

Very disappointed in company and… Very disappointed in company and service. They say that the phone I sent in was a different model and the offer was rescinded. I just got that model from Consumer Cellular and turned around to upgrade and needed to sell the Moto E5 play, which they said is not the model. Go figure what they are thinking. Very disappointed with overall activity with this company.