No thanks!! We inherited this security system last February, we asked Zosi for help as we knew nothing about it and couldn't find the previous owners password ( obviously!) so that we could install our own...they couldn't be any more unhelpful... never heard back from them after they sent the SAME message twice!!...save your money and get s system that has good customer service!

Bad products This review will be a little long. I have to explain my situation so review will make sense. Back in November 2022 I bought a set from Zosi website to install at my house. Then around December a friend asked me to get a set to install at his Mom’s house because he likes the features. I have no knowledge about this set from Amazon because they registered with Zosi and I am not involved in anything after I helped him install at his mom’s house. The set I have at my house was bought from Zosi website and I started having all sorts of issues with NVR not recording which they had to replace the NVR but all of my other issues were with the cameras. I wrote a review regarding my experience which the review was pretty much negative. I average about 3 to 4 weeks before a camera goes bad. It either has issues during night time with IR not working or camera just clicking noise and not recording anything while the monitor shows “disconnected”. Each time I did all the necessary testing by switch the bad camera to a new patch cords and test the bad camera cat6 line with another patch cord and using a known working port from the back of the NVR. Each time I can only send one email and wait 24 hours for a reply because they are in China. I don’t mind the waiting but it’s when they ask to do the same thing over and over again with each time I have to wait another 24 hours. When I first contacted them about the bad cameras they pretty much told me they can’t help me because I posted a negative review with my experience and they will only help if I remove the negative review. They said if I remove the negative post they will extend another year for my warranty. Well I have a bad camera every 3 to 4 weeks and it doesn’t look like I’m going to get replacements unless I remove the negative review. Each of my 8 cameras has been replaced from 3 to 5 times already in the last 10 months. From month 11 to month 14 after installation, I have 5 bad cameras and I finally contacted them. I tried to not contact them for a single camera because it wasn’t worth my time knowing it will take a long time for them to agree that the cameras need to be replaced. That’s over half of my systems showing “disconnected”. Yes I’m going back and forth again about the testing and have to send them photos/ videos of my testing etc. After many back in forth email (one email per 24 hours) they told me the one year extended warranty was for my other set that I bought for my friend’s mom. I had email interaction with them and send them email “snippet” screen shot regarding the warranty for my house. I have all the proof and all the issues tracked at their website but they told me they will not honor the extended warranty. So now 3 months into my extended warranty period I have 5 bad cameras. According to their Zosi website that tracks my issues there are 13 issues in 14 months. Most of the issues I report to them are for multiple cameras. Their support was nice enough to provide me with a url to buy more cameras from them, NO WAY! I told them that I will be replacing the whole system with a Lorex from Costco before I’ll buy more of anything from Zosi. The point is: You will not be happy with their product or their service. They will lie to you in exchange for you to remove any negative reviews which they will not honor anyway.

Brought a PTZ camera and the tilt… Brought a PTZ camera and the tilt stopped working in a couple of days then it stopped connecting to the app Emailed them and spoke to Coco, the clown I can only presume. Slow communication as they were in china and the emails were sent at 3 in the morning Finally managed to get a refund but terrible customer service and terrible quality product.

excellent technical support bought several products, could not view video on pc, they respond with link to software, works perfect, once replaced a cable instead of me having to return entire system, excellent support

Great value reliable system with good customer support Had two zosi CCTV systems, the current one since 2019. Always worked flawlessly. Easy enough to install, I set up in my attic including a small TV, ran the camera cables out of the fascia boards so not visible from outside. Had to contact support recently as I couldn't access any menus, got a response the next day, took a few different things but the final one worked. Support (Hedy) was great, replied quickly each time and figured out how to fix it.