excellent technical support bought several products, could not view video on pc, they respond with link to software, works perfect, once replaced a cable instead of me having to return entire system, excellent support

Zosi Tech support John I reached out to Zosi Tech support for a password reset via email. Zosi Tech Rep. John emailed back with clear, concise instructions and passwords. When I attempted and same didn't work. I contacted Tech Rep. John again via email and his response was a very short turnaround. I was given instructions step by step with a Youtube video attached. With how to upgrade the outdated DVR system and reset the password. Overall the mission was accomplished and everyone was happy.

Brought a PTZ camera and the tilt… Brought a PTZ camera and the tilt stopped working in a couple of days then it stopped connecting to the app Emailed them and spoke to Coco, the clown I can only presume. Slow communication as they were in china and the emails were sent at 3 in the morning Finally managed to get a refund but terrible customer service and terrible quality product.

Save your money Would not buy anything from this company. Spent £400 on a CCTV system. 2 years later the DVR stopped working. Tech support were useless. Zosi don’t sell a stand alone DVR replacement so the only option they gave me was to buy another full £400 system with a measly 10% discount! Why would I do that when I have 8 wired in cameras which should work with a replacement box. The issue is compounded by the fact that other manufacturers boxes aren’t compatible with the Zosi cameras. Wouldn’t waste your money on anything from this company.

Bought to keep Mum safe Bought this camera system to watch and protect my mother with dementia. Waste of money as the system totally fails. Constantly saying more than one watching feedback though it's only me. Don't waste your money on this product. Usless from day one.