Zosi Tech support John I reached out to Zosi Tech support for a password reset via email. Zosi Tech Rep. John emailed back with clear, concise instructions and passwords. When I attempted and same didn't work. I contacted Tech Rep. John again via email and his response was a very short turnaround. I was given instructions step by step with a Youtube video attached. With how to upgrade the outdated DVR system and reset the password. Overall the mission was accomplished and everyone was happy.

Motion detection impossible to set up All I want is for the motion detection to work correctly. I have tried all permutations of the settings without success. It will detect big trees swishing about in the wind but it will not detect me walking up my path towards it. From other reviews it would appear to be pointless trying to get customer support so I will just leave it recording all the time for now.

Awful equipment. Awful equipment. Purchased one of their ip cameras, live view is OK, trying to recover from SD card is totally impossible. Customer support is next to useless doesn't matter what the question is always the same answer

Don't buy it, you will regret it horrible communication. I contacted support over 4 days ago and they haven't responded or address my issue. if they cannot communicate with the customer is not worthed to buy from them.

If I could put zero star I would If I could put zero star I would, paid a hell of a lot of money for a camera system with 4 cameras. Just one month out of warranty two cameras became faulty. Email Zosi and explained numerous UK consumer rights explaining they should last longer due to there price but they were not interested, Once they have your money for there cheaply made products they care very little. I have just opened a case with trading standards who are now investigating Zosi. BEAWARE, DONT BE SUCKER, BUY FROM A QUALITY BRAND.