Extremely poor customer service Extremely poor customer service. My Gate Lock stopped working. I reached out several times for assistance to no avail.

I HAVE OWNED TWO OF THESE LOCKS BOUGHT… I HAVE OWNED TWO OF THESE LOCKS BOUGHT AT THE SAME TIME, THEY HAVE NEVER WORKED. NOW IM TOLD THEY ARE OUT OF WARRANTY. YOU CAN EXPECT THE WORSE CUSTOMER SERVICE RESPONSE TIME AND NOW IM DISCONNECTED FROM THE HOST SITE. THEY SENT ME A RETURN LABEL ITS BEEN 6 MONTHS STILL NO REFUND! CLASS ACTION SUIT. DO YOURSELF A FAVOR CHOOSE ANOTHER BRAND.

Some Problems Resolved, Others Still Linger There have been a few problems with connectivity and using some features of the Gate lock. The last couple of software updates appear to have fixed the connectivity issues, though I still have a rather long lag time between unlocking the door with the app and the lock responding. The motion sensing of the device also works only intermittently. Because of lingering issues, I think a 3-star rating ("average") is appropriate.

It did not fulfill my expectations Notifications are very slow, for the moment I check the door the person is gone. I have received notifications 5 minutes later I got into the house. The Battery is running down too fast, the two way talking is not clear, you cannot heard each other with clarity. Honestly, I was expecting more from this product since the price was pretty high. I would never recommend it to my friend. Just a normal lock with password code would be ok.

Efficient and easy to use Simple to install, quick to set up, convenient to use. I love that I don't need to carry any keys around anymore and the camera is really helpful in tracking who's entering/leaving and people who are coming by the house (like delivery personnel). The functions and buttons are very straightforward and not confusing, so even my parents who aren't as tech-savvy learned how to use it fairly quickly. I would definitely recommend this to people who want an efficient smart lock without breaking the bank.